lizchambers3
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Q: Can't connect to Itunes Store,

I have a Windows 7 operating system and have had off and on trouble with Itunes. Now, I am unable to access the Itunes store, but I am connected to the internet. I have made sure that the firewall is turned off for Itunes, not sure what else I can do to get it working?

Posted on Apr 19, 2012 12:29 PM

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lizchambers3

Q: Can't connect to Itunes Store,

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  • by b noir,

    b noir b noir Apr 19, 2012 12:35 PM in response to lizchambers3
    Level 9 (72,129 points)
    Apr 19, 2012 12:35 PM in response to lizchambers3

    Now, I am unable to access the Itunes store, but I am connected to the internet.

     

    Could you walk us through what happens when you try to connect to the store, please?

  • by lizchambers3,

    lizchambers3 lizchambers3 Apr 19, 2012 12:58 PM in response to b noir
    Level 1 (0 points)
    Apr 19, 2012 12:58 PM in response to b noir

    It just thinks and thinks, it says "Accessing Itunes Store..." but never connects. I have already tried the command prompt and flushing the DNS or whatever, while not in Itunes and restarted my computer. Nothing. My security system is Microsoft Security Essentials.

  • by lizchambers3,

    lizchambers3 lizchambers3 Apr 19, 2012 1:03 PM in response to lizchambers3
    Level 1 (0 points)
    Apr 19, 2012 1:03 PM in response to lizchambers3

    I also have the most updated Itunes, just downloaded it this morning to make sure that wasn't the problem.

  • by b noir,

    b noir b noir Apr 19, 2012 1:07 PM in response to lizchambers3
    Level 9 (72,129 points)
    Apr 19, 2012 1:07 PM in response to lizchambers3

    Perfect, thanks.

     

    It just thinks and thinks, it says "Accessing Itunes Store..." but never connects.

     

    I'd start with the following document with that one:

     

    Apple software on Windows: May see performance issues and blank iTunes Store

  • by lizchambers3,

    lizchambers3 lizchambers3 Apr 19, 2012 1:34 PM in response to b noir
    Level 1 (0 points)
    Apr 19, 2012 1:34 PM in response to b noir

    Followed the instructions, I have the Bytemobile Network Provider, which is AT&T, checked for updates like it asked, no updates, no change- still can't get into the itunes store. Need further help. Thx

  • by b noir,

    b noir b noir Apr 19, 2012 1:43 PM in response to lizchambers3
    Level 9 (72,129 points)
    Apr 19, 2012 1:43 PM in response to lizchambers3

    Doublechecking before proceeding ... are you using the ATT Connection Manager (that inserts the Bytemobile LSP) for mission-critical stuff? (There's a way around the LSP issues that we can try but it will almost certainly disable some of the ATT Connection Manager functionality.)

  • by lizchambers3,

    lizchambers3 lizchambers3 Apr 19, 2012 2:51 PM in response to b noir
    Level 1 (0 points)
    Apr 19, 2012 2:51 PM in response to b noir

    I have an AT&T aircard, "AT&T Communication Manager" is the application I use to log on and off. I have used Itunes with this aircard for a year and a half now- why would this all of a sudden be the problem?

  • by b noir,

    b noir b noir Apr 19, 2012 3:07 PM in response to lizchambers3
    Level 9 (72,129 points)
    Apr 19, 2012 3:07 PM in response to lizchambers3

    I think the various LSP-related issues have been around since about iTunes 10.3.x, but sometimes only crop up for people after updating to iTunes 10.5.x and 10.6.x. Also, the various symptoms seem to differ from machine to machine and from time to time. So it's plausible that some of the other off-and-on issues you mentioned have been LSP-related. (Granted, they might well have been unconnected to the current issue, too.)

     

    At any rate, if you want to try getting the LSP issues off the table with your current Store access issue, I'd try wiclee's instructions from the following post (basically, it returns the values in the Winsock-related registry key to their default settings, removing the Bytemobile LSP):

     

    Re: i cannot connect to itunes on my laptop

     

    ... but as noted before, I'm not sure what this will do with your ATT Connection Manager. So it might be prudent first to check in with AT&T support to see if they've got a less aggressive procedure for making the Bytemobile LSP coexist more smoothly with iTunes.

  • by lizchambers3,

    lizchambers3 lizchambers3 Apr 19, 2012 3:11 PM in response to b noir
    Level 1 (0 points)
    Apr 19, 2012 3:11 PM in response to b noir

    I'll call AT&T and speak with them before doing anything. I would hate to lose my internet connection over the stupid Itunes store- what a pain this whole thing has been for me today. I appreciate your help though. Thanks again.

  • by b noir,

    b noir b noir Apr 19, 2012 3:15 PM in response to lizchambers3
    Level 9 (72,129 points)
    Apr 19, 2012 3:15 PM in response to lizchambers3

    You're welcome. Fingers crossed in New Zealand for a good result with AT&T support.

  • by efodela,

    efodela efodela Apr 20, 2012 7:22 PM in response to lizchambers3
    Level 1 (0 points)
    Apr 20, 2012 7:22 PM in response to lizchambers3

    THE ONLY WAY TO GET THIS WORKING IS GO TO CONTROL PANEL, UNINSTALL ALL APPLE SOFTWARE, ICLOUD, ITUNES, SAFARI, MOBILEME,BONJOUR APPLE UPDATE SOFTWARE.
    NOW SEARCH ONLINE FOR AN OLDER VERSION OF ITUNES.. I USED VERSION 9.

    AFTER UNISTALLING THE CURRENT VERSION YOU HAVE, RESTART YOUR COMPUTER AND INTALL THE VERSION 9.

    YOU MIGHT HAVE A PROBLEM WITH THE ITUNES LIBRARIES BECAUSE YOU ARE INSTALLING AN OLDER VERSION.

    SEARCH FOR THIS FILE "itunes library.itl" MAKE SURE ALL FOLDERS AND FILES ARE SET TO NOT HIDDEN SO YOU CAN SEE IT.

    DELETE IT WHEN YOU FIND IT.

    NOW RUN OLD VERSION AND ITUNES STORE SHOULD RUN FINE.

  • by Nettie-egg,

    Nettie-egg Nettie-egg May 15, 2012 6:54 AM in response to lizchambers3
    Level 1 (0 points)
    May 15, 2012 6:54 AM in response to lizchambers3

    I've had this prob on and off for a few weeks.  Usually work IT guys help!  But had a go myself today - I uninstalled I-Tunes, downloaded and reinstalled latest version.  Then I created an entirely new Apple Account and ID and password adn hey presto!  All OK and able to connect and buy tracks.

     

    Good luck

  • by cmajor9th,

    cmajor9th cmajor9th Jun 27, 2012 4:52 AM in response to b noir
    Level 1 (0 points)
    Jun 27, 2012 4:52 AM in response to b noir

    FYI, just solved the same or similar problems on Win XP (no device connectivity, no iTune store connection, AppleMobileDeviceService.exe hogging CPU) that turned out to be the AT&T Communication Mgr's installation of "Bytemobile" Winsock as some kind of graphics "accellerator", and it's conflict with Apple Bonjour.

     

    For me the solution was to open the AT&T Communications Mgr, select Settings, select the Accellerators tab, then "Uninstall" next to Bytemobile Accelleration Client.

     

    After reboot, all issues solved.  No need for iTunes un/reinstalls, netsh, etc.

     

    (I don't think uninstalling this accellerator will affect fundamental use of a wireless card)

     

    Relevant links:

    http://support.apple.com/kb/TS4123 (describes problem seen)

    http://www.wireless.att.com/support_static_files/KB/KB77083.html (how to uinstall Bytemobile)

  • by phook01,

    phook01 phook01 Jul 16, 2012 10:47 PM in response to efodela
    Level 1 (0 points)
    Jul 16, 2012 10:47 PM in response to efodela

    I just wanted to confirm this post.  If you have problems with Bytemobile and iTunes 10, try downloading iTunes 9. After at least 10 hours messing around and on the phone with AT&T, uninstalling everything Apple-related, downolading and installing iTunes 9, and removing that library file (see efodela's post) allowed me to access the iTunes store.