Ciscohiker

Q: I am not able to burn CDs.

I am not able to burn CDs each time I open Itunes I get the following error.  "Itunes was not properly Installed. If you wish to import or burn CDs you need to reinstall Itunes"  And when I try to burn a CS using Itunes I get that nu Burner is found.

 

I have tried removing and redownloading and updating drivers from this link http://support.apple.com/kb/TS2308

 

I have tried uninstalling itunes and its components but nothing seems to fix this issue.

 

Below are the diagnostics.

 

Microsoft Windows 7 x64 Enterprise Edition (Build 7600)

LENOVO 2537O38

iTunes 10.6.1.7

QuickTime not available

FairPlay 1.14.37

Apple Application Support 2.1.7

iPod Updater Library 10.0d2

CD Driver Not Available

CD Driver DLL Not Available

Apple Mobile Device 5.1.1.4

Apple Mobile Device Driver 1.59.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.5.502

Gracenote MusicID 1.9.5.115

Gracenote Submit 1.9.5.143

Gracenote DSP 1.9.5.45

iTunes Serial Number 0033AD3C03113E90

Current user is an administrator.

The current local date and time is 2012-04-19 18:30:55.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.

Video Display Information

NVIDIA, NVIDIA NVS 3100M

  

**** External Plug-ins Information ****

No external plug-ins installed.

iPodService 10.6.1.7 (x64) is currently running.

iTunesHelper 10.6.1.7 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

**** CD/DVD Drive Tests ****

No drivers in LowerFilters.

UpperFilters: GEARAspiWDM

Failed while scanning for CD / DVD drives, error 2380.

Error while opening iTunes CD driver. This could be caused by a corrupted iTunes file or a conflict with other older CD burning applications, either currently installed or previously installed and uninstalled incorrectly.

  

  

Posted on Apr 19, 2012 7:04 PM