4 Replies Latest reply: Apr 20, 2012 6:26 PM by Linc Davis
kdumas123 Level 1 Level 1 (0 points)

Hi there,

 

I'm a web designer working on a new site. My clients say that their Mac which is running Safari 5.1.5 won't open their web site which is: http://www.adventuress.us

 

I've asked about 5 other people to see if they could open it up on a mac using Safari.  So far, everyone can open it except for my client.

 

Can you help me troubleshoot this?  The site is created with wordpress.  It's not redirecting.

 

I'm really not sure which Mac they have or their operating system.  I just chose two so that I could submit this ticket.

 

What in the world would stop them from being able to see the site? They can go to other sites.

 

Thanks.


MacBook Pro, Mac OS X (10.0.x)
  • Carolyn Samit Level 10 Level 10 (98,525 points)

    Hi...

     

     

    What in the world would stop them from being able to see the site?

     

    Ask if they have anti virus software installed ..

     

    It would help to know for sure which Mac OS X they have installed. Click the Apple menu icon top left corner of the screen. From the drop down menu click: About This Mac.

     

     

    I'm running Lion v10.7.3 with Safari 5.1.5 on one Mac without any problems loading that site. Same with another Mac running Snow Leopard v10.6.8.

     

    I am using OpenDNS which may help your client and is suggested by Apple > Safari 5.0.1 or later: Slow or partial webpage loading, or webpage cannot be found

     

    Use OpenDNS for better speed, more security, includes anti phishing filters, prevents browser redirects, blocks the flashback trojan, and it's free.

     

    Open System Preferences / Preferences then select the Network tab. Click the Advanced tab then click the DNS tab.

     

    Click +

     

    Enter these addresses exactly as you see them here.

     

    208.67.222.222

     

    Click +

     

    208.67.220.220

     

    Then click OK.

     

    Quit then relaunch Safari. Try that site.

     

     

     

    edited by:  cs

  • Linc Davis Level 10 Level 10 (169,215 points)

    Troubleshooting by proxy is unlikely to get anywhere. Are you going to relay questions from this thread to your clients, and then relay the answers back here? Well, if you want to try it, let's start with the most obvious question: What exactly happens when they try to load the site?

  • kdumas123 Level 1 Level 1 (0 points)

    Linc, I agree.  Not easy to do.  A lot of my customers are not tech friendly and would never take the time to post something to a forum to try to figure it out on their own. My customers kind of depend on me to make their problems go away.  Their concern is that if they can't see the site, then what if other people try to go to the site and can't view it.

     

    Yes, I am relaying the answers I get here to them.  They just told me that their mother also can't pull up the site and she has Windows and most likely is using Internet Explorer.  She also told me that they use a satellite for their internet connection.

     

    So, now it seems that it is not a safari specific problem. 

     

    Carolyn referred to a link in her post that mentions

    "Your DNS server(s) or your router may be affected by DNS prefetching in Safari 5.0.1 or later."

     

    Since everyone else can see it, it seems that their internet connection might be the culprit. It's just odd to me that they can view other sites.  I wonder what is in my site that could be stumping it. 

  • Linc Davis Level 10 Level 10 (169,215 points)

    Launch the Network Utility application in any of the following ways:

     

    Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Network Utility in the page that opens.

     

    Step 1

     

    Select the Lookup tab and enter

     

    adventuress.us

     

    in the address field. Press return. Post the output – the text, please, not a screenshot.

     

    Step 2

     

    Select the Ping tab and do the same.