Previous 1 2 3 4 Next 57 Replies Latest reply: Apr 23, 2013 10:27 PM by danielsdigs
chuapeishi Level 1 Level 1

Hi, i bought a new ipad with wifi 4g 32gb yesterday. I am facing problem when i try to set my new ipad as a hotspot. I have tried with my celcom simcard and I can't find any personal hotspot setting in my ipad , how could like that?

Somemore, i was confirmed with the salesman that the personal hotspot function sure can work for the new ipad that i buy. But UNFORTUNATELY the new ipad was failed with that. I am so DISSAPPOINTED....can i get refund for that?

If i knew the new ipad cannot function as a hotspot, i am sure i will not buy it !!


iPad, iOS 5.1
  • lllaass Level 10 Level 10

    The carrier has to specifically support the hotspot:

     

    In addition, you must have Personal Hotspot enabled on your cellular plan. Refer to this article for a list of carriers that support Personal Hotspot.

    Note: Carriers may not offer Personal Hotspot on both iPhone and iPad Wi-Fi + 4G. If you don't see the option on your iPad Wi-Fi + 4G, contact your carrier to ensure that it is available.

    Above from:

    iOS: System requirements for Personal Hotspot

  • chuapeishi Level 1 Level 1

    Ya, in the article http://support.apple.com/kb/ht1937, it shows that celcom is offer personal hotspot.

  • kopitiam83 Level 1 Level 1

    I checked with maxis , celcom and digi, all the carrier reply they did not block or deactive the wireless sharing.

    I really got no idea on it.

  • chuapeishi Level 1 Level 1

    Just now i called Celcom already, i just informed that they are not support the personal hotspot.

    After that, i try ask digi, they are very sure that DIGI have offer the personal hotspot if the new ipad got this feature like iphone.

    So, now i am trying to find who are using DIGI micro simcard, i wanna know whether it works or not.

    Because Mac City told me is the carrier problem, not ipad problem.

  • Luke MK Level 1 Level 1

    Dear lllaass

     

    are you an Apple representative? If so here my findings.

     

    I signed up with 2 mobile Data Plan here in Malaysia:

     

    1- with Digi, since March last year for my iPhone 4

    2- with Celcom, since about late August last year for an "alternative" OS tablet.

     

    I have always interchangeably used both iPhone (Digi) and the "alternative" OS tablet (Celcom) to tether internet connection from each device respectively. Thus the notion that Digi and Celcom does not support the Personal Hotspot feature is errornous.

     

    Now, I was the first in line to queue for the New iPad, that's how enthusiastic I was to get my hands on it, one reason being that, the Personal Hotspot feature is very important to me.

     

    I am disappointed as well to learn that the New iPad, did not show / reveal the Personal Hotspot menu, in any of the Settings sub-menus available.

     

    I have swapped both microsims (Digi and Celcom) into the New iPad and it does not seem to change anything. the Personal Hotspot menu is still missing.

     

    Both micro sims worked just fine when i set personal hotspot from the iPhone 4. That rules out Digi and Celcom having any interventions when it comes to the availability/ support of the Personal Hotspot feature. It drills down to one factor, Apple through it's iOS 5.1, did not live up to it's promises as advertised during the launch/announcement of the New iPad. I still have the video as evidence.

     

    I have reset my network settings, i have restarted the New iPad...nothing seems to bring the Personal Hotspot menu back. Nothing seems to be bringing the Personal Hotspot menu as it is reflected on the iPhone 4.

     

    I am writing to you now on my Mac OS X Lion connecting wirelessly to my iPhone 4 (Digi).

     

    I judge that this is by now a known issue, so my question is, how soon can you fix this?

     

    --------------------------

    "Luke" MK Anwar

    ACSP 10.7

  • kopitiam83 Level 1 Level 1

    I try the Digi , Celcome and Maxis micro sim , all same result that the hotpsot function is missing.

  • Luke MK Level 1 Level 1

    Dear lllaass

     

    My humble apologies. I just realised this is community support forum. I should have chosen my words more respectably :-(

  • As88 Level 1 Level 1

    I'm having the same problem. Digi called me back to informing me that somehow apple block the usage of personal hotspot. I'm getting a lot of different answers but non make sense.

  • As88 Level 1 Level 1

    Is restoring the iPad to factory setting will solve the problem?

  • kopitiam83 Level 1 Level 1

    nope.

  • chuapeishi Level 1 Level 1

    Did you guys contact your reseller?

    Yesterday, my reseller told me that he discuss with his technician already, they think is the new ipad problem because the word "personal hotspot" never show under the network setting. So he try to contact with Apple to ask.

    Hope he can reply me as soon as possible.

    If anyone of here solved the problem, please inform...thanks...

  • pjl123 Level 5 Level 5

    Here in the US the Verizon iPad supports the wifi hotspot function, but the AT&T pad does not.  The pads are exactly the same, but AT&T does not support the function.  The att pad does not showmthe option, since the signal is blocked.   When the pad connects to the carrier, it gets a signal to tell it whether to display the option or not.

     

    So continue your discussion with your local carrier.  I believe it is under their control.  They have to support the function, and you have to sign up for it and agree to the extra fee.

  • chuapeishi Level 1 Level 1

    I check with carrier already, they said they are offer the personal hotspot if the new ipad  got this feature as iphone. And I am wonder why iphone can, but new ipad not??

    My friends who are using DIGI for iphone, they were success in personal hotspot setting.

    But now, my new ipad did not show even the word "personal hotspot".

  • kopitiam83 Level 1 Level 1

    Maxis customer services just called and confirmed the personal hotspot will be available on next carrier update on May.

     

    He said maxis confirmed and check with apple on this issue.

     

    Stay tune and wait for it.

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