TS3742: OS X: About kernel panics

Learn about OS X: About kernel panics
maumaur6
Level 1 (0 points)

Q: i recently bought an iMac, 2 days after kernel panic occurred, i asked the retailer for a new unit but they refuse too and said they still need to diagnose it. whats your opinion

do i have the right to request for a new unit?

iMac

Posted on Apr 20, 2012 7:08 PM

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maumaur6

Q: i recently bought an iMac, 2 days after kernel panic occurred, i asked the retailer for a new unit but they refuse too and said th ... more

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  • by Texas Mac Man,

    Texas Mac Man Texas Mac Man Apr 20, 2012 7:13 PM in response to maumaur6
    Level 8 (46,611 points)
    Apr 20, 2012 7:13 PM in response to maumaur6

    Did you buy from Apple Store, or another electronics/computer store?

     

    You have the right to request a new unit. Speak to the store manager, and be nice, but assertive.

     

     Cheers, Tom

  • by maumaur6,

    maumaur6 maumaur6 Apr 20, 2012 7:22 PM in response to Texas Mac Man
    Level 1 (0 points)
    Apr 20, 2012 7:22 PM in response to Texas Mac Man

    hi tom,

     

    its a licensed apple retailer.

    they told me that only the RAM has the problem

    and they will request for a new part since the other parts are running well

    my point is, i paid for this in full cash so i have nothing to worry about

    but instead its causing me great trouble, who knows a few weeks later

    another problem might occur since the computer has been opened already

  • by X423424X,

    X423424X X423424X Apr 20, 2012 8:37 PM in response to maumaur6
    Level 6 (14,237 points)
    Apr 20, 2012 8:37 PM in response to maumaur6

    they told me that only the RAM has the problem

     

    Based on what?  Did they diagnose this or are they just guessing?

     

    Also in the two days you had the machine have you installed any additional 3rd party software?

  • by Texas Mac Man,

    Texas Mac Man Texas Mac Man Apr 21, 2012 5:54 AM in response to maumaur6
    Level 8 (46,611 points)
    Apr 21, 2012 5:54 AM in response to maumaur6

    Kernal Panics are usually caused by a hardware problem - frequently RAM, or an externally connected USB or Firewire device. If a RAM module is defective and is replaced, it should fix the KP problem. Macs are highly reliable and shouldn't pose a future problem. Your new Mac should have a 1 year warranty against future problems.

     

     Cheers, Tom

  • by X423424X,

    X423424X X423424X Apr 21, 2012 12:41 PM in response to Texas Mac Man
    Level 6 (14,237 points)
    Apr 21, 2012 12:41 PM in response to Texas Mac Man

    Kernal panics can just as easily be cause by OS low level software, particularly kexts (drivers).  Been there, done that.