4 Replies Latest reply: Apr 23, 2012 12:42 PM by Ralph Johns (UK)
iDogOhio Level 1 Level 1 (0 points)

I regularly have imessage beta disconnect and a note indicating that "Messages lost the conection to the AIM account "[myemail]@mac.com" and under that it say "A network error occurred."

 

Right now my iMac IS connected but my MBP has the error.  Quiting and restarting does not correct this.  Rebooting does not correct this.  Yet I have a connection on one maching, but not the other.  Anyone have this expereince or any insight?


iMac, Mac OS X (10.7.3), Macbook Pro, iPad 2, iPhone 4.0
  • Ralph Johns (UK) Level 9 Level 9 (69,535 points)

    Hi,

     

    In the Message menu > Preferences > Accounts > Server settings tab (for the account in Question) turn Off the SSL Option

    You will need to be logged out to do this (Account Info tab > deselect "Use this Account")

     


    8:55 PM      Sunday; April 22, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • iDogOhio Level 1 Level 1 (0 points)

    Thanks Ralph.  Thus far it appears to have sovled the issue.  I had previously read about the SSL, but could not find the setting location. ou directions got me to the right place.

    Thanks~ Eric

  • iDogOhio Level 1 Level 1 (0 points)

    The problem continues this morning. If I de-select enable account  - and then re-select it, I get back online.  SSL on or off does not seem to make a difference.  Any other ideas?

  • Ralph Johns (UK) Level 9 Level 9 (69,535 points)

    Hi,

     

    Thanks for the points.

     

    iChat and Messages Beta are much more "always on" that a web browser or the Mail app is and therefore shows up micro breaks in the Internet connection much more quickly than other apps.

     

    Both Mail and web browser come from a time when dial-up was common and have functions built in to them to recheck if they are connected.

     

    That said, the SSL servers at AIM seem to be more prone to dropping the connection than the regular servers.

    Also iChat needs ti be manually reset if the SSL connection is dropped (it does not automatically reconnect)

     

    If to some extent we have excluded the SSL server dropping the connection by not using it we have to consider other things.

    That could be WiFi interference if you are on WiFi to connect to the Internet.

    Mostly this caused by nearby units all using the same channel

    Screen Shot 2012-04-23 at 20.37.54
    Uploaded with Skitch!

     

    Try changing it to a different channel.

     

     


    8:42 PM      Monday; April 23, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),

    "Limit the Logs to the Bits above Binary Images."  No, Seriously