Installing a Brother MFC-J6510DW printer

Question

Level 1

0 points

Installing a Brother MFC-J6510DW printer

Hello,

Sorry to trouble you all. My grandfather purchased a Brother MFC-J6510DW all in one printer several weeks ago and since day one we cannot get the thing installed and recognised on his mac.

He running an Imac with OS X 10.7. Originally the computer recognised the printer but when we tried to print nothing would happen. We opened up the printer que and noticed that the job had a error but the system didnt tell me what error.

We have tried for days to try to resolve but nothing happened.

I have visited the Brother website and followed the advice to uninstall all the printer drivers and associated docs and then reinstalled the drivers..... Now my grandfathers machine will not recognise my printer at all and when we try to manually search for the drivers (that we have installed) the mac does not load any for this specific printer.

Needless to say it's causing us a head ache.

Is there anyone out there who can shine a light on our problem)?

Thank you for your time

Tom and Alan

Posted on Apr 22, 2012 3:56 AM

Reply

Answer 1

Apr 22, 2012 5:31 AM in response to tbert33

After all your good efforts I think you have reached the point where a friendly call to Brother Customer Service - and ask for Technical Support - is in order. They should be able to troubleshoot your problem over the phone toll-free:

Brother:

Contact Customer Service

7777 North Brother Blvd.
Bartlett, Tennessee 38133
1-877-BROTHER (877-276-8437)
901-379-1215 (fax)
M-F, 9:00am to 8:00pm Eastern Time

Hope this helps 🙂

Reply

Answer 2

Apr 22, 2012 6:27 AM in response to tbert33

Just to make sure there is nothing you can do before going the Customer service way.

You did get all the proper drivers and utilities from here, including the CUPS printer driver, and the firmware update tool?

You did add the printer in the print & scan preference pane?

You did look at the troubleshooting page here?

Hope this is of some help.

Reply