ipod software update server could not be contacted

Question

ipod software update server could not be contacted

Trying to update and ITunes, IPAD2 and IPOD Touch.

Getting the "Ipod Software Update Server could not be Contacted" error.

Network connectivity NOT an issue:

Currently using:

Win7 SP1 (64-bit)

ITunes 10.6.0.40

Have tried the following:

1. restarted router; ensured no port blocking

2. Changed the 'host' file to:

a. blank

b. added 127.0.0.1 gs. apple.com

3. Turned off firweall

4. have changed the dns servers to opendns servers:

a. 208.67.222.222

b. 208.67.220.220

None of these have worked..

Does anyone ahve any other ideas?

Owen

Windows 7

Posted on Apr 22, 2012 7:24 AM

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Answer 1

wiclee

Level 5

6,992 points

Apr 22, 2012 12:30 PM in response to Owen Dthstlkr

Close your iTunes,

Go to command Prompt -

(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".

(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt

In the "Command Prompt" screen, type in

netsh winsock reset

Hit "ENTER" key

Restart your computer.

If you do get a prompt after restart windows to remap LSP, just click NO.

Now launch your iTunes and see if it is working now.

If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:

iTunes 10.5 for Windows: May see performance issues and blank iTunes Store

http://support.apple.com/kb/TS4123?viewlocale=en_US

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Answer 2

wiclee

Level 5

6,992 points

Apr 22, 2012 10:35 AM in response to Owen Dthstlkr

Refer this article:

iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server

http://support.apple.com/kb/TS1814

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Answer 3

Apr 22, 2012 12:12 PM in response to wiclee

Wiclee,

worked those all the way through and nothing in the thread helped.

any other options to try?

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