4 Replies Latest reply: Oct 20, 2012 9:48 AM by thomas_r.
Barbara Ensign Level 1 Level 1 (5 points)

My Safari keeps shutting down unexpectedly and I get the following message

 

Safari quit unexpectedly while using the .MAGUXVideoEasy.tmp plugin.

 

HELP!

  • Linc Davis Level 10 Level 10 (169,405 points)

    You’ve been infected with the “Flashback” malware. See this Apple support document:

     

    About Flashback malware

     

    Back up all data, if you haven't already done so.

     

    Select Software Update to install the latest Java update (if Java is already installed) or the Flashback malware removal tool (if Java is not installed under Lion), as well as any other available updates. Installing either of those items should clear the infection in most cases. You must update to the latest version of Mac OS X 10.6 or 10.7 before you can install the Java update.

     

    The removal tool runs automatically in the background and is then deleted. Don’t look for something to click. If the malware is removed, you’ll be notified.

     

    After you’ve secured your system — not before — change every Internet password you have, starting with banking passwords, and check all financial accounts for unauthorized transactions.

  • thomas_r. Level 7 Level 7 (30,460 points)

    I second Linc's diagnosis, you're definitely infected.  For more information about Flashback, see About the Flashback malware.

     

    (Note that my pages contain links to other pages that promote my services, and this should not be taken as an endorsement of my services by Apple.)

  • SimoneSleeuw Level 1 Level 1 (0 points)

    I Have An Imac destop Comptuer. When i Open Sarafri On It. Safari Quits Unexpectedly. I Dont Know what to Do. I Live in Belize, And There Are No Apple Stores in Belize.

  • thomas_r. Level 7 Level 7 (30,460 points)

    Flashback is dead and gone at this point. It has not been seen in some time. Whatever your issue is, it is unrelated to the problem being discussed in this particular topic. You need to start a new topic in one of the following forums:

     

    iMac (Intel)

    iMac (PPC)