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an error occurred while restoring this iPOD (-50)

I'm trying to restore a replacement ipod (the original set-up would not sync) and keep getting the message "an error occurred while restoring this iPod (-50)"

iPod touch, Windows 7

Posted on Apr 22, 2012 11:57 AM

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Question marked as Best reply

Posted on Apr 22, 2012 12:02 PM

Try these tips, copied from http://support.apple.com/kb/TS3694

Error 50: This error (and error -50) are timeout errors. Follow the steps for errors 13 or 14 above.


Error 13 and 14: These errors are typically resolved by performing one or more of the steps listed below:

  1. Perform USB isolation troubleshooting, including trying a different USB port directly on the computer. See the advanced steps below for USB troubleshooting.
  2. Put a USB 2.0 hub between the device and the computer.
  3. Try a different USB 30-pin dock-connector cable.
  4. Eliminate third-party security software conflicts.
  5. There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. Your default packet size being set incorrectly can cause this error. Contact the manufacturer of the software that installed the packet-size modification for assistance. Or, follow this article by Microsoft: How to reset Internet Protocol (TCP/IP) to reset the packet size back to the default for Windows.
  6. Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
  7. Try to restore from another known-good computer and network.
3 replies
Question marked as Best reply

Apr 22, 2012 12:02 PM in response to Help from NC

Try these tips, copied from http://support.apple.com/kb/TS3694

Error 50: This error (and error -50) are timeout errors. Follow the steps for errors 13 or 14 above.


Error 13 and 14: These errors are typically resolved by performing one or more of the steps listed below:

  1. Perform USB isolation troubleshooting, including trying a different USB port directly on the computer. See the advanced steps below for USB troubleshooting.
  2. Put a USB 2.0 hub between the device and the computer.
  3. Try a different USB 30-pin dock-connector cable.
  4. Eliminate third-party security software conflicts.
  5. There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. Your default packet size being set incorrectly can cause this error. Contact the manufacturer of the software that installed the packet-size modification for assistance. Or, follow this article by Microsoft: How to reset Internet Protocol (TCP/IP) to reset the packet size back to the default for Windows.
  6. Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
  7. Try to restore from another known-good computer and network.

an error occurred while restoring this iPOD (-50)

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