HT204406: Get help with iTunes Match

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caeruleus ursa
Level 1 (0 points)

Q: Match crashes on step 3

Match keeps crashing itunes with at the "uploading artwork and remaining songs" step. Shows 1 of 3 to upload but never gets past this point, just crashes itunes. What is the problem? The files are simple wav files.

Windows 7

Posted on Apr 22, 2012 5:11 PM

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caeruleus ursa

Q: Match crashes on step 3

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  • by K R A I G,

    K R A I G K R A I G Dec 2, 2012 5:04 AM in response to caeruleus ursa
    Level 1 (0 points)
    Dec 2, 2012 5:04 AM in response to caeruleus ursa

    I'm having the same problem.  I had it when I first subscribed to iTunes Match... but the problem went away. Started again this morning (after I updated to new iTunes last night, apparently).

     

    Crash happens during "Uploading artwork and remaining songs".  Debugger says "An unhandled win32 exception occurred in iTunes.exe [8996].  iTunes.exe has triggered a breakpoint.  it happens from call stack location KernelBase.dll!75d13219()

     

    I can't do anything with iTunes now.

  • by anthonyitaliano,

    anthonyitaliano anthonyitaliano Jan 1, 2014 7:14 AM in response to caeruleus ursa
    Level 1 (32 points)
    Apple TV
    Jan 1, 2014 7:14 AM in response to caeruleus ursa

    same problem.

    anyone have itunes crash while syncing their iphone, too?

    happens everytime to me.