HT202078: If you use FaceTime and iMessage behind a firewall

Learn about If you use FaceTime and iMessage behind a firewall
grandmafromia

Q: I cannot get Facetime or IMessage set up on my IPad.  It isn't recognizing my password and Apple ID.  I have tried changing the password a few times and it still won't accept it.  Any ideas?

I cannot get Facetime or IMessage to work on my IPad.  It isn't recognizing my Apple ID or password.  I have tried to change my password a couple times and it still keeps kicking me out of it.  What am I doing wrong?  My id and password work for everything else!

Can anyone help?

iPad 2

Posted on Apr 23, 2012 7:14 AM

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Q: I cannot get Facetime or IMessage set up on my IPad.  It isn't recognizing my password and Apple ID.  I have tried chang ... more

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  • by Coppertiger,Helpful

    Coppertiger Coppertiger Apr 23, 2012 7:40 AM in response to grandmafromia
    Level 2 (490 points)
    Apr 23, 2012 7:40 AM in response to grandmafromia

    Settings\iCloud - Account is your Apple ID appearing here and is the place for your password full of stars.  The password needs to be the password for the email account - not your Apple password.

    Once you have checked this go to Icloud main page and ensure mail is on.

    Go to home screen and tap on Mail App - check that you can access your mail and your .me.com email account.

    The check settings\General\Restrictions and ensure facetime is On  if restrictions is enabled - alternatively turn restrictions off if you wish.

     

    Both services you require run through the cloud and need an active .me.com account to set up initially.  the default account can be changed from your @me.com later if you prefer.

    Also note that once iMessage is active - go to settings\iMessage and ensure your Apple id main email is listed in the Receive at Field.

  • by Coppertiger,Solvedanswer

    Coppertiger Coppertiger Apr 23, 2012 7:44 AM in response to grandmafromia
    Level 2 (490 points)
    Apr 23, 2012 7:44 AM in response to grandmafromia

    http://help.apple.com/icloud/#mmdd8d1d47

     

    Will also give more information to help you.  If syncig with icloud for instance accross devices - ou have to set up on all devices.

    regards, Ct