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my safari is frozen. it will not operate and is dark. Also there is a 'lock' symbol above the address box

When I open safari, I can pull up mail and facebook ok, but that's as far as I can go. It is frozen and dark. Also there is a lock emblem above the address line.

iPad 2, on email and facebook

Posted on Apr 23, 2012 11:00 AM

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Posted on Apr 23, 2012 11:11 AM

Try clearing Safari's cache : Settings > Safari > Clear Cookies And Data (Clear Cache on iOS 4) and also Clear History


If that doesn't work then try closing Safari completely and then re-open it : from the home screen (i.e. not with Safari 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the Safari app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.


A third option is a reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.


For the lock sysmbol, whereabouts is it ? Is it next to the battery indicator, indicating that you've got rotation lock on ?

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Question marked as Best reply

Apr 23, 2012 11:11 AM in response to Lillajo

Try clearing Safari's cache : Settings > Safari > Clear Cookies And Data (Clear Cache on iOS 4) and also Clear History


If that doesn't work then try closing Safari completely and then re-open it : from the home screen (i.e. not with Safari 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the Safari app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.


A third option is a reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.


For the lock sysmbol, whereabouts is it ? Is it next to the battery indicator, indicating that you've got rotation lock on ?

my safari is frozen. it will not operate and is dark. Also there is a 'lock' symbol above the address box

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