HT201406: If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch

Learn about If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch
lucbirebent
Level 1 (0 points)

Q: the bottom left key (123) on the keyboard is not responding when the phone is in its upright (vertical) position. it is fine when phone is horizontal. Any ideas?

the bottom left key (123) on keyboard does not respond when phone is in vertical position. it works ok when horizontal. any ideas?

iPhone 4S, iOS 5.1

Posted on Apr 23, 2012 1:02 PM

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lucbirebent

Q: the bottom left key (123) on the keyboard is not responding when the phone is in its upright (vertical) position. it is fine when ... more

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  • by randers4,Helpful

    randers4 randers4 Apr 23, 2012 1:50 PM in response to lucbirebent
    Level 9 (62,891 points)
    Apr 23, 2012 1:50 PM in response to lucbirebent

    Coud be than your touch screen is unresponsive in the bottom left corner of your phone.  You can test this by opening the Maps app and try touching the "show your current location" arrow on the bottom left.  Tapping this multiple times should toggle the screen to show which direction you're heading.  If it doesn't, then it's probably the screen in that location.  If so, you can try the troubleshooting steps here to resolve it: http://support.apple.com/kb/TS1827, otherwise you should take it to the Apple store for evaluation as you may have a hardware issue.  (It should still be under warranty.)