- If that pair works OK with other devices then yuo likelu have a problem with the headohone jack.
- Try cleaning the jack.
- Do you get some sound if you wiggle or press the pulug into the jack? If so that is an indicator of a problem with the jack.
- You can make an appointment at the Genius Bar of an Apple store to confirm.
Apple will only exchange your iPod for a refurbished one for:
- A third-party plae like the following is less expensive. Google for more places.