blacksheep_2011

Q: http live streaming will not finish segmentation

Hi,

 

I'm tring to create an http live stream with compressor 4.

The transcoding finish successfully, but the program hangs on the segmentation of the files(95% of the job).

 

It starts to segment the first file but never finish it.

 

Thats the last line of the log:

 

 

<log tms="356944681.796" tmt="04/24/2012 09:18:01.796" pid="12970" msg="done _postProcessRequest for job target: file://localhost/Users/TimIngensiep/Movies/HE-Videos/2010-03-12_ISS-2010/Video/2011-ISS-21-Schulz-Wi-Fi%20(Hoch).mp4"/>
<mrk tms="356944683.346" tmt="04/24/2012 09:18:03.346" pid="12970" kind="end" what="service-request" req-id="EB7885BC-DD92-4F0A-9B5A-A8C9306102BC:5" msg="Postprocessing service request end."></mrk>

 

I hope someone can fix my problem.^^

Compressor, Mac OS X (10.7.3)

Posted on Apr 24, 2012 1:02 AM

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Q: http live streaming will not finish segmentation

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  • by Russ H,

    Russ H Russ H Apr 30, 2012 7:01 AM in response to blacksheep_2011
    Level 7 (21,820 points)
    Quicktime
    Apr 30, 2012 7:01 AM in response to blacksheep_2011

    I said I'd report back on my latest test in Lion and have to say that it worked perfectly for the 13 minute file on a MBP running 10.7.

     

    Not saying that's good news…or disappointing…just the latest news.

     

    Russ

  • by vp@apple,

    vp@apple vp@apple Apr 30, 2012 8:44 AM in response to blacksheep_2011
    Level 1 (0 points)
    Apr 30, 2012 8:44 AM in response to blacksheep_2011

    Svateh, in my case if I have already a job stuck at 95%, any other project, even a small 1 minute project will get stuck at 95%.

    To re-start fresh, the Share monitor shall show no stuck jobs, and to get this I have to quit FCPX and Compressor, delete all files created by the stuck job if any, delete related System Preferences files for FCPX, restart the computer.

    Than, if the share monitor is clean, I can export again projects, up to 13 minutes so far. Maybe longer projects also possible, but my next step up was 22 minutes and did not work.

  • by svanteh,

    svanteh svanteh May 1, 2012 2:48 AM in response to vp@apple
    Level 1 (18 points)
    Mac OS X
    May 1, 2012 2:48 AM in response to vp@apple

    I will start clean on one of my Mac Minis and see if it'll work. It is all very frustratiing since it has worked before. Wonder what is differnet now?

  • by svanteh,

    svanteh svanteh May 2, 2012 7:47 AM in response to svanteh
    Level 1 (18 points)
    Mac OS X
    May 2, 2012 7:47 AM in response to svanteh

    I've tested with a clean install of Compressor on one of my Mac Mini.

    A short project ≈ 2 minutes worked just fine! BUT a longer ons ≈ 25 minutes did NOT. I do wonder what's wrong.

    Contacting Apple now.

  • by svanteh,

    svanteh svanteh May 2, 2012 12:06 PM in response to svanteh
    Level 1 (18 points)
    Mac OS X
    May 2, 2012 12:06 PM in response to svanteh

    What do you know? It functions all right with Snow Lion preview 3!!! A 35 minute job went to the end and finished!

  • by svanteh,

    svanteh svanteh May 2, 2012 8:17 PM in response to svanteh
    Level 1 (18 points)
    Mac OS X
    May 2, 2012 8:17 PM in response to svanteh

    It is of course Mountain Lion.

  • by mike_xDUBx,

    mike_xDUBx mike_xDUBx May 9, 2012 11:33 AM in response to blacksheep_2011
    Level 1 (0 points)
    May 9, 2012 11:33 AM in response to blacksheep_2011

    I have had the same problem since the latest update of Compressor. I have tried different source media (.mov, .mp4, and exporting directly from FCPX) all with the same results.

     

    I installed the update mid way through the process of transcoding roughly 60 videos (half are one minute trailers and the other half are 25+ minutes in duration) and that's when I started having problems.

     

    The one minute trailers transcode and segment fine while the 25 minute videos hang at 95% and only produce the audio segments.

     

    I am running 10.7.3 on a 27" iMac i5 with 12GB of ram, and an i7 with the same specs. All with the same results.

     

    Has anyone found a fix or a workaround?

  • by blacksheep_2011,

    blacksheep_2011 blacksheep_2011 May 20, 2012 11:31 PM in response to blacksheep_2011
    Level 1 (0 points)
    May 20, 2012 11:31 PM in response to blacksheep_2011

    Is there any fix out there?

     

    I need this function for a customer so it's very important that this error will be fixed quickly.

    I've already fill in a bug report. It would be kind if you all could do the same.

    Maybe the error will get a higher priority than.

  • by svanteh,

    svanteh svanteh May 21, 2012 12:37 AM in response to blacksheep_2011
    Level 1 (18 points)
    Mac OS X
    May 21, 2012 12:37 AM in response to blacksheep_2011

    I filled out a bug report some week ago. As with some other problems with Compresssor I haven't worked out a work around.

    Very annoying this is.

  • by mike_xDUBx,

    mike_xDUBx mike_xDUBx May 22, 2012 12:11 PM in response to blacksheep_2011
    Level 1 (0 points)
    May 22, 2012 12:11 PM in response to blacksheep_2011

    Keep submitting your bug reports!!!

     

    I have contacted compressor tech support and the bug is being looked into by apples software engineers.

    The fix will more than likely come in the 4.0.4 update.. so don't hold your breath for a quick and full fix any time soon.

     

    That being said..

    I may have found a temporary workaround. When I submit a job that is prepared for HTTP Live Streaming and has multiple targets, only the first target is successfully segmented.

     

    If you submit multiple jobs using the same source media, each with only one target (one job for each setting) you should end up with all of your .ts files. After that all you have to do is copy and open (in text editor) an old .m3u8, change the file names, and rename/save it with your .ts folders.

    I have yet to try this but in theory it should work just fine. 

     

    The only other alternative I can think of would be to use a service such as zencoder.

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