ichat communication error PLEASE HELP

Question

ichat communication error PLEASE HELP

My boyfriend moved to California so we practiced using ichat before he left and it worked fine. He moved away and we tried it and it would only work if I recieved a request from him, if I tried to video him, it would not work and we would recieve a communication error. It seemed like the connection was not strong and it kept disconnecting us. We just recently tried to ichat again after about a month and now we recieve the communcation error no matter who initiates the video chat. I have been trying everything I have found here in the help forum and I can't seem to get anything to work. We can't understand how it would work the first time, barely work the second, and now we can't get it to do anything. It says it is a communcation error 8 and it also says the chat won't work because I am not responding. The chat looks like it will start but just thinks until the error message pops up.

MacBook (13-inch Mid 2007), Mac OS X (10.4.11)

Posted on Apr 24, 2012 1:29 AM

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Answer 1

Apr 24, 2012 1:56 AM in response to Taaaaaarrrraaaa

Here is the error report

Date/Time:	2012-04-23 22:52:46.653 -0700
OS Version:	10.4.11 (Build 8S2167)

Report Version: 4

iChat Connection Log:

AVChat started with ID 2485681698.

tmcdade@unlv.nevada.edu11: State change from AVChatNoState to AVChatStateWaiting.

0x183fb2a0: State change from AVChatNoState to AVChatStateInvited.

0x183fb2a0: State change from AVChatStateInvited to AVChatStateConnecting.

tmcdade@unlv.nevada.edu11: State change from AVChatStateWaiting to AVChatStateConnecting.

tmcdade@unlv.nevada.edu11: State change from AVChatStateConnecting to AVChatStateEnded.

Chat ended with error -8

0x183fb2a0: State change from AVChatStateConnecting to AVChatStateEnded.

Chat ended with error -8

Video Conference Error Report:

Video Conference Support Report:

Video Conference User Report:

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Answer 2

Apr 24, 2012 2:39 AM in response to Taaaaaarrrraaaa

Now I have been messing around trying to change the firewall, the port connection, and every other suggestion I could find on the forums and now my ichat won't even log in. It just keeps saying it can't connect to aim because it's timed out. PLEASE SOMEONE HELP ME!!! 😕

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Answer 3

Apr 24, 2012 1:52 PM in response to Taaaaaarrrraaaa

HI,

Your Log says OS X 10.4.11

This should be iChat 3.1.9

With iChat open can you go to the iChat menu and select About iChat and confirm this ?

Which version is your boyfriend using ?

This should not make a great deal of difference but I like to know just to be sure.

Your Firewall in Tiger (OS X 10.4.x) will look a little like this.

http://www.ralphjohns.co.uk/iChatPicsFolder/6%20iChat%20Ports/slides/4_iChat_Por ts_Firewall-NeworEdit.html

Use the right facing arrow to see the next pic.

An AIM Name (This could be one from AIM or Apple ones ending @mac.com or @me.com from MobileMe)

Unfortunately iChat of this age cannot use iCloud issued @me.com names) will log in to the AIM Servers on port 5190 by default.

Whilst you are logged out you can edit the Server Setting tab and change the port to 443

(In the iChat Menu > Preferences > Accounts > Account info > deselect "Use this Account")

The Server should be login.oscar.aol.com (you don't need to change this).

As well as being allowed in the Firewall (Along with the others in the Pics on my site) those ports need to be allowed in your Modem or router.

Do you know if your router is using UPnP ?

This allows the apps to tell the router which ports to open and is the easiest set up>

If it was working before he left and does not now then the chance are that the issue is at his end.

Error 8 refers to a Connection Issue.

Unfortunately it is a bit of a catchall from iChat not having internet access to breaks in the connection that iChat cannot control.

Exclude Connecting by Wifi and Ethernet at the same time.

This gives the computer two IP addresses and iChat cannot resolve this.

Get the boyfriend to check he has allowed iChat through his router (presumably this is different to the one he was using at home).

9:52 PM Tuesday; April 24, 2012

Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

 iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

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