Cannot send message using the server smtp.

The next time you're unable to connect to Virgin, launch the Network Utility application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Network Utility in the page that opens.

Select the Ping tab and enter

smtp.virginmedia.com

in the address field. Press return. You should get output similar to this:

Ping has started…

PING smtp.virginmedia.com (62.254.26.195): 56 data bytes
64 bytes from 62.254.26.195: icmp_seq=0 ttl=110 time=177.704 ms
64 bytes from 62.254.26.195: icmp_seq=1 ttl=110 time=177.181 ms
64 bytes from 62.254.26.195: icmp_seq=2 ttl=110 time=177.468 ms
64 bytes from 62.254.26.195: icmp_seq=3 ttl=110 time=181.094 ms
64 bytes from 62.254.26.195: icmp_seq=4 ttl=110 time=177.905 ms
64 bytes from 62.254.26.195: icmp_seq=5 ttl=110 time=178.192 ms
64 bytes from 62.254.26.195: icmp_seq=6 ttl=110 time=178.757 ms
64 bytes from 62.254.26.195: icmp_seq=7 ttl=110 time=178.809 ms
64 bytes from 62.254.26.195: icmp_seq=8 ttl=110 time=179.160 ms
64 bytes from 62.254.26.195: icmp_seq=9 ttl=110 time=179.678 ms

--- smtp.virginmedia.com ping statistics ---
10 packets transmitted, 10 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 177.181/178.595/181.094/1.119 ms

Then the problem resides in the server. You can reach it, but it's not responding consistently. I don't know what you can do about that. If you want to go through a long troubleshooting rigmarole that almost certainly will lead nowhere, you can. Start by booting in safe mode (shift key down at startup.) When that makes no difference, delete your Virgin account from Mail and recreate it. Still no good? Reinstall the Mac OS (command-R at startup.) When that doesn't work, run the Apple Hardware Test, which will tell you that nothing is wrong. Then make a "Genius" appointment at an Apple Store, where you'll also be told that nothing is wrong. Finally, do the one thing that will actually help: switch to another mail provider.

I don't have the most recent OS so I can't use icloud yet...

What's my alternative? I have about 12 email addresses out of 150 that come up with the "Cannot send message using server smtp.me.com:lisakugler"

Am I screwed? What do I do?

How do I send it from the website?

Which website? pardon my ignorance.

I usually click on the mail icon and go from there...

thanks

mytymama wrote:

I don't have the most recent OS so I can't use icloud yet...

What's my alternative? I have about 12 email addresses out of 150 that come up with the "Cannot send message using server smtp.me.com:lisakugler"

Am I screwed? What do I do?

www.me,com, login and send mail from there

Thank you! I feel like such a numbskull sometimes, expecting a complicated solution to a simle problem when the answers staring at me right in the face. It appears some of the to-addresses are invalid....they all appear fine. I wish there was an easier way to weed through 150 addresses. This simple msg is taking so darn long.

Thanks

thanks again...the message went through minus the 12 addresses it wouldn't allow.

Strangest thing though, because most of those emails I know for a fact are valide bc I send individually to them regularly. Seems so arbitrary they didn'rt work

Just to add to Lincs advice, if you get as far as removing the account and putting it back you must backup your mail first, unless you elected to keep mail on the server your mail is stored locally and may be lost when removing the account.

Hi. I have a blueyonder pop account and I've been having the same problem for about two weeks now. I also seem to have lost my outbox.

Is this something that might rectify itself? If not how do I switch providers? It's all gobbledegook to me. Somebody dropped me into the 21st century and I don't understand it....HELP!!!

I have the same problem. Since downloading OS X Mountain Lion, I cannot send email using a personal domain POP email account on Apple Mail 6.0.

I am able to send email through webmail for this domain as well as through my iphone, but that doesn't solve the problem with Mail. This just tells me that there is no problem with the domain itself. There is a problem with the outgoing SMTP settings or network settings somewhere on the mac.

Email can be received fine and the connection doctor shows no problems on either incoming (POP) or outgoing (SMTP) connections.

Apple, can you please help us all?

I experienced the same problem. I can receive mail via Mail but cannot send, so the connection is not the problem. I can send mail via thunderbird, so the server is no problem too. The account setting is definitely correct as I was able to send mail just a few minutes ago.

This works for me: (on Mountain Lion Mail 6.2)

1. Go to Mail menu, preference (or press cmd ,).

2. Select Accounts tab then select the account that cannot send mails

3. Popup the drop list next to "Outgoing Mail Server (SMTP)" then select "Edit SMTP Server List...".

(You can also access this option from the dialog that popup when the mail cannot send)

4. Check "Use custom port" and type in my case 25. (deselect default ports works for me)

5. Uncheck SSL if the connection is not secured.

6. Press OK

If your setting is using default ports, maybe you can try this.

Cheers,

Jack

The only time I routinely receive this alert is when attempting to send an email message to too many recipients. The alert message (same one you're getting) is not at all explanatory. In almost every case, I have simply split the recipient list into two separate mailing "transactions" and everything has worked fine. In my experience, sending PDF documents of between 500KB and 1.0MB, a list of about 70 people is the most I can do at once.

No other "fiddlings" with the configuration settings did anything at all!