Previous 1 2 Next 19 Replies Latest reply: Apr 28, 2012 6:27 PM by Pondini
vbramlage Level 1 (0 points)

I am havent been able to update to the latest Itunes for my Macbook. I go through the software updates, and select Itunes to update it. It gets almost all the way through and then says there has been an error and wasnt able to download... Because of this, I am unable to download any shows/movies on my Itunes.

 

Any idea what I can do?


MacBook, Mac OS X (10.6.8)
  • b noir Level 9 (72,060 points)

    I go through the software updates, and select Itunes to update it. It gets almost all the way through and then says there has been an error and wasnt able to download

     

    Do you have any better luck if you try updating using a .dmg installer downloaded from the Apple website?

     

    http://www.apple.com/itunes/download/

  • vbramlage Level 1 (0 points)

    Yeah, I have tried downloading directly from the website and still didnt have any luck.

  • b noir Level 9 (72,060 points)

    Okay. Have you tried running Disk utility over your startup drive? If that finds/repairs any damage, can you get an iTunes install to go through properly?

  • vbramlage Level 1 (0 points)

    I cant seem to find where to run a disk utility... I know I have done it in the past... Can you please direct me on how to go about doing that? Thank you I really appreciate your help.

  • Frank Caggiano Level 7 (25,722 points)

    To run Disk Utility's repair function on the root drive you will need to boot from your original install DVD. Boot from the DVD and select Disk Utility from the pull down menu. Then run repair disk.

     

    However given your symptoms I'm not really sure this is going to buy you much. Once you run it if you still have the same problem post back and give the exact wording of the error message.

     

    good luck

  • wjosten Level 10 (94,210 points)

    Go>Utilities>Disk Utilitry.

  • Demo Level 10 (88,886 points)

    Open the applications folder on your hard drive. Then open the Utilities folder in that folder. The Disk Utility is in that folder. Launch Disk Utility and then click on your hard drive on the left side of the window and you can Verify Disk Permissions and Repair Disk Permissons.

     

    EDIT - I have typically run the utility without booting from the install DVD, but I defer to Frank on this one.

  • Frank Caggiano Level 7 (25,722 points)

    You can't run disk repair on a mounted volume and you can't unmount the root drive while you're running on it so in orer to repair the root you need to be running off something else.  In the case the install DVD.

     

    regards

  • Pondini Level 8 (38,740 points)

    Frank Caggiano wrote:

     

    You can't run disk repair on a mounted volume and you can't unmount the root drive while you're running on it so in orer to repair the root you need to be running off something else.

    True.

     

    In the case the install DVD.

    But not necessarily the original Install DVD -- the one that came with your Mac.   Use only the same version as the version of OSX you're running.

     

    So, if your Mac came with Snow Leopard, fine, use the original DVD.

     

    But if it came with Leopard (or earlier), use only your Snow Leopard DVD. 

     

    See #6 in Using Disk Utility for details.

  • Frank Caggiano Level 7 (25,722 points)

    True, it does not have to be the DVD that came with the system if the original OS was pre Snow Leopard.

     

    As the profile says the OP is running 10.6.8 then using the SL disks is correct regardless of what OS was shipped with the system.

     

    Thanks for that correction, Pondini.

     

    And to the OP definitely check out Pondini's site lots of very good information there.

  • vbramlage Level 1 (0 points)

    Unfortunately I dont have the original disks, they are back home. I ran a disk utility check and it said that itunes was verified and ok. So, I tried downloading once again and I got the same message:

     

    "The update could not be expanded, and may have been corrupted during downloading. The update will be downloaded and checked again the next time that Software Update runs."

     

    I am also not able to update "Security Update 2012-001" version 1.1...

  • Frank Caggiano Level 7 (25,722 points)

    As Pondini wrote you don't need the original DVD's you just need the SL ones.

     

    What  happens if you go to http://www.apple.com/itunes/download/ and download iTunes from there. Does that work?

  • Pondini Level 8 (38,740 points)

    Frank Caggiano wrote:

     

    As Pondini wrote you don't need the original DVD's you just need the SL ones.

    You can also repair your internal HD via a Safe Boot.  See Mac OS X: What is Safe Boot, Safe Mode? for details.

     

    The problem you're having doesn't sound like a corrupted HD, but it's a good idea to rule it out.

  • vbramlage Level 1 (0 points)

    I just did that and when I double click it after its completed in my download window, it starts verifying and then this comes up:

     

    The following disks could not open.

    Image: Itunes 10-2.6.1

    Reason: invalid checksum

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