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Kranthi kiran Level 1 (0 points)

i did not see the message your iphone unlocked after i did backup and restore after at&t confirmed my unlocking.pl. suggest


iPhone 4, iOS 5.1
  • Lawrence Finch Level 7 (34,951 points)

    Did you do the Restore by clicking the Restore button in iTunes? First connect the phone, then click on its name in iTunes, then look at the screen on the right for the Restore button.

  • Kwopau Level 4 (1,730 points)

    Only way to find out is insert a different sim card that is not AT&T and is GSM like T-mobile, and if it works, then you should know that it is unlocked.

  • Kranthi kiran Level 1 (0 points)

    i did the restore from right click of my iphone name but not the restore button.

  • Kranthi kiran Level 1 (0 points)

    i tried inserting t-mobile sim card but it says no service and when i put back at&t sim signal catches up, i again called at&t guys this eveng and they again confirmed me back sayin ur iphone is unlocked !!! im confused here ...

  • AvishekGorai Level 1 (0 points)

    I have the exact same problem, got the email from ATT and restored but did not get the completion message and the phone is not accepting any other sim.

    Contacted ATT and Apple through them, and they say there might have been an error and will have to open another case which will be resolved in 7-10 business days. This after already waiting 12 days.

  • wegras Level 6 (15,065 points)

    Give them time unlocking is a very new culture to AT&T

    It took UK carriers a while to come to grips when they started unlocking 2/3years ago

  • Lawrence Finch Level 7 (34,951 points)

    The Restore using right click ONLY restores backed up data. It does not restore iOS, which is required to unlock.

     

    Click on the iPhone name with the phone connected by a USB cable. Look to the right. You should see a button labeled "Restore". This is the button to restore iOS and unlock the phone.

  • Kranthi kiran Level 1 (0 points)

    NO, as per AT&T mail and apple care advisor i need to restore from the backup but not the RESTORE button, it resets all the settings.

  • Kranthi kiran Level 1 (0 points)

    even i called at&t and they routed me to apple care but after waiting for an about 15 mins waiting for apple care guys, call got disconnected. did they say any solution from apple care or at&t? or just wait for 12 days ?

  • sicknote00 Level 2 (315 points)

    this is what AT&T say to do....................

    To complete the unlock, simply:

    1. Open iTunes on your Mac or PC and verify that you have internet connectivity.

    2. Connect your iPhone using the dock connector to USB cable that came with your iPhone.

    3. Backup and restore your iPhone using iTunes.

    For information on backup and restore, please visit http://support.apple.com/kb/HT1414.

    4. After restoring, your iPhone will be unlocked.

  • Kranthi kiran Level 1 (0 points)

    yes exactly.

    3. Backup and restore your iPhone using iTunes. --- when u connect iphone thru itunes , and in the devices when u right click u get an option of restore from backup. i have done that.

     

    even when i called apple care they told me the same to get my phone unlocked.

  • Lawrence Finch Level 7 (34,951 points)

    You misinterpreted what they said. Yes, the Restore button will reset all settings. That's the point. It needs to. You can then restore your backup. If you don't click the Restore button your phone will never be unlocked.

  • Kwopau Level 4 (1,730 points)

    Kranthi kiran wrote:

     

    yes exactly.

    3. Backup and restore your iPhone using iTunes. --- when u connect iphone thru itunes , and in the devices when u right click u get an option of restore from backup. i have done that.

     

    even when i called apple care they told me the same to get my phone unlocked.

     

    Well you right clicked your device, have you actually tried clicking on "Restore" button on the main screen after your phone is plugged into itunes?

     

    Try this, first back up your iphone, by doing to right click your iphone and click on back up. Then on the big screen where it has all the tabs and where it says "Check for Update" underneath it is "Restore" hit that button and see if that fixes it.

  • Kranthi kiran Level 1 (0 points)

    done this way , but no luck.

     

    went to apple store last evng. they told ty cant unlock only at&t can do, from there went to at&t store, they told ty cant do it at store.can be done by calling customer care. but called **** number of times. now this is deadlock. im struck here.

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