Previous 1 2 3 4 Next 59 Replies Latest reply: Sep 17, 2014 3:30 PM by abbishakaran Go to original post Branched to a new discussion.
  • randers4 Level 9 Level 9

    EDWARD7375 wrote:


    I deleted all chat history in Whatsapp. I've checked that there are data backup in icloud. But how can I restore them from icloud. Can anybody tell me how to do step by step.


    If you are talking about an iCloud backup that contains your Whatsapp app data and now you want to restore to that backup to recover it the steps are below.  However, be aware that restoring from an earlier backup will revert all data and settings on your phone to those contained in the backup.  If you have more recent data you will need to back that up first to avoid losing it.  Be sure to sync your contacts and calendar with iCloud (Settings>iCloud>Contacts and Calendars>On) and import all your photos and videos to your computer ( before proceeding to avoid losing them.  Also, sync your phone with iTunes to transfer any recent purchases to your iTunes library and while there perform a manual backup in iTunes by right-clicking on the name of your phone on the left sidebar and selecting Backup.


    When all this is done, do the following:


    1. Go to Settings>General>Reset>Erase All Content & Settings
    2. Go through the setup assistant again as you did when your phone was new.  During this process you will be given the option to Restore from iCloud Backup (see image below).  Select this.
    3. Connect your phone to your wall charger and make sure it is connected to wi-fi and let it restore.  Be patient as sometimes restoring from an iCloud backup can take hours to complete.


    Screen Shot 2012-07-10 at 7.00.24 PM.png


    This is also covered in the following article:

  • Ed6665 Level 1 Level 1

    Hi, can I choose to only restore whatsapp history? Cause I only hav back up d whatsapp. As if I restore everything, I will lost all other information or apps which I didn't back up? Please advice.

  • randers4 Level 9 Level 9

    You can't install just whatsapp, it's all or nothing.  Also, all data and settings will revert to those contained in the backup so you will lose newer data. (You can redowmload your apps for free but you'll lose app data.)

  • EDWARD7375 Level 1 Level 1

    Thanks randers4 for your detail solution. But what I want is to restore the data from whatsapp only. I see your reply to Ed6665.  Is it really no alternative way to just get back whatsapp history from icloud backup ?

  • rubaka28 Level 1 Level 1

    I keep trying to retore from a iCloud backup and it gets about 80-90% done and says failed because I am disconnected from the internet. I tried to restore from this back up 4 times wuile with Century Link internet. Then I switched to Comcsat internet and I am still having the same problem. Why does it get this far and then quit because the internet is dropping. I am pretty sure that the internet doesnt really drop.

  • randers4 Level 9 Level 9

    If you had the backup file on your computer it might be possible using 3rd party software to extract the app data for a specific app from the backup and copy it back to the phone (for example, see an_ios_backup/), however this wouldn't be possible if your only backup is in iCloud.  As far as I know there is no mechanism to do anything other than restore the entire backup from iCloud.

  • Ed6665 Level 1 Level 1

    Ok. If the 1st time I only back up whatsapp, what if now I back up everything? Will it b overwriting d whatsapp history? When I restore later very thing, will I get back d previous history of d data?

  • randers4 Level 9 Level 9

    Backing up will update/overwrite your previous backup with the data and settings on your phone when you back up.  If your whatsapp history is not on your phone when you back up it will overwrite your previous data so you won't be able to get it back.

  • tfuss Level 1 Level 1

    Hi randers4...I just had to get a new iPhone4s (dropped previous one in water on accident today about 2pm). I just read through all these previous posts and it helped me start restoring my new phone from an icloud backup.  Problem is I had turned off icloud I thought a couple weeks back because it was telling me no more storage, but when I reset phone and selected resotre from icloud backup there was one dated today at 6:30pm, which was after dropped in water but before I turned it ove to Apple for new phone.  Previous icloud backup was May 19th.  Which one would have been the right one to use?

  • randers4 Level 9 Level 9

    Not sure how it would have backed up after being water damaged.  Are you sure the one from today isn't from the new one?  I suppose you would have nothing to lose by trying to restore from the one dated today just to see what happens (perhaps the time stamp on the backup is wrong).  If it's corrupt, fails to restore, or isn't really a backup of your old phone then you can always go to Settings>General>Reset>Erase All Content & Settings and start over, this time restoring from the earlier backup.

  • chesk770 Level 1 Level 1

    Thanks for the help by the way how do I mark the answer that it solved my issue I was only able to like your post

  • randers4 Level 9 Level 9

    You're welcome.  Only the original poster can mark answers as being helpful or solved.  No big deal, just glad it helped you.

  • Scibilis Level 1 Level 1

    Hi randers4;

    I have a similar issue EDWARD7375: I lost all my iTalk data during a reset.  It's all on icloud, i can see it (1.9 GB).  but since my phone did an automatic backup on icloud since then, when i restored from backup, it did not inlcude iTalk and its data in the back up.  I installed the app, and this time, erased all settings (but not data), and did a restore from backup hoping iCloud would may be see the app on the phone and sync it.  It did not.  I'm afraid to do what you suggest on this page won't work, since the last back up doesn't include the app, and backing the device now with the app might erase all the data on my Icloud.  I hope thsi makes sense?

    I'm really truly desperate at this point since this is my fieldwork interview recordings and losing them will be absolutely devastating.

    Any suggestions on how to retrieve it?

  • randers4 Level 9 Level 9

    Sorry but I'm really not sure how you would do this with an iCloud backup.  If the backup were on your computer you could use iPhone Backup Extractor to extract the app data and then use an app like PhoneView (mac) or Touch Copy (pc or mac) to copy the app data back to your phone.  However, as far as I'm aware, with an iCloud backup your only choice is to restore the entire backup, which it sounds like you already tried without success.  I guess I wouldn't back up with iCloud again until you can confirm that there is no way to get your app data or you may overwrite it.


    You may want to start a new post tomorrow over in the iCloud forum and/or consider talking to someone at the genius bar at an Apple Store or paying for AppleCare support so you could get a more definitive answer.  Good luck though.

  • Scibilis Level 1 Level 1

    Thanks for your quick reply.  I do have apple care, and talked to several people, and I heard different suggestions. Lastly, I'm told Griffin stores that data on their servers and I migth be able to retrieve it from them, if they haven't erased it yet.  It still shocks me though, that I can see the app data on iCloud yet can't get it back on the phone