Previous 1 2 3 4 Next 59 Replies Latest reply: Sep 17, 2014 3:30 PM by abbishakaran Go to original post Branched to a new discussion.
  • NextelMichaelG Level 1 (15 points)

    rubaka28 wrote:


    I keep trying to retore from a iCloud backup and it gets about 80-90% done and says failed because I am disconnected from the internet. I tried to restore from this back up 4 times wuile with Century Link internet. Then I switched to Comcsat internet and I am still having the same problem. Why does it get this far and then quit because the internet is dropping. I am pretty sure that the internet doesnt really drop.

    I'm not sure why no one addressed your post, but I am having the same issue as well..


    this is not my first time restoring the iOS and restoring my Settings & Content from my iCloud backup.. i've successfully completed this task multiple times and with multiple devices, however, last night was the first time I started getting the error message that restore failed-internet connection lost! I've gotten this 2wice already.. luckily I also created an iTunes backup but I believe the iCloud backup contains different data, and after restoring from the iTunes backup, it restored my photos which I didn't want to happen and it actually restored the defect/issue I was trying to get rid of in the first place! (erroneous photo IDs for contacts)..


    after a brief internet search, folks are reporting that to resolve this 'internet connection lost' issue during iCloud restore process, one must keep tapping the screen (yes for 3+hours) to prevent the screen from going dark and the phone from potentially going to sleep.. when I get home from work I'll give this a try, but I REALLY want to know what happened?/why is this happening now? As I said before, I've gone through this process multiple times and not once have I had to prevent the screen from going dark so as to not get an error message...?!?!

  • Tran Bau Level 1 (0 points)

    Dear Iancee

    I backed-up photo to icloud 01 month ago. But now i want to restore it again.....(new idevice, no data....), but I mistake to select backup now again..., maybe all data backed-up before was lost...!!!

    Could you show me, how to get old backup again?,

    Thank you very much.

  • Kingjac Level 1 (0 points)

    iPhone Backup Extractor allows you to mess with the iPhone backups. Perhaps, you can use that or something similar?

  • Level 1 (0 points)

    pleace help me

  • DaCrazyEskimo Level 1 (0 points)

    Thank you! Life saver

  • NZGolfnut Level 1 (0 points)

    Hopefully someone can help with this little twist .... took my iPhone5 in for repair last week and ended up with a replacement phone.  Set it all up and then plugged into iTunes where I had backed up the phone to both iCloud AND iTunes (I know - ye of little faith) but when I replied to the prompt to restore from back up found that the phone was IOS6.4 whilst my original was up at 7.1 .... so I have to set it up as a new phone .... when I do that then my backups (both iCloud and lTunes) have "disappeared"  I have a bunch of 2013 back ups but the ones from last week (3/29/2014) are not showing .... iOS 7.1 is still downloading ... once thats installed should I reset the phone and try the restore from backup again or will my reset put it back to iOS6.4 ?????


    Dont really want to restore all my mail accounts and local settings from scratch!!


    whakawhetai ki a koutou katoa

  • Lawrence Finch Level 7 (34,916 points)

    You cannot restore a backup of a newer version to a phone with an older version. That is why you cannot restore the backup. You will have to update the phone to 7.1, then you should be able to restore the backup from either your computer or iCloud.

  • NZGolfnut Level 1 (0 points)

    Thanks Lawrence - once the upgrade to 7.1 completed then i could see all the backups that had been done in the later versions so im back up and running with zero losses....

  • Lawrence Finch Level 7 (34,916 points)

    You're welcome. Glad it worked.

  • alketa. Level 1 (0 points)

    I deleted all chat history in Whatsapp i want them back, can that be possible since my last backup in in 2013 ?

  • Lawrence Finch Level 7 (34,916 points)

    No, if you didn't back up it is gone forever. But WHY haven't you backed up since 2013? Just go to Settings/iCloud, click on Storage & Backup and turn on automatic backups to iCloud. You phone will then always have a backup less than 24 hours old, as it will back up whenever the phone is connected to power and WiFi.

  • alketa. Level 1 (0 points)

    It is automatic thats why i dont understand why my last back up in in 2013, but thanks for your help!

  • Gooppoiner Level 1 (0 points)

    Kingjac wrote:


    iPhone Backup Extractor allows you to mess with the iPhone backups. Perhaps, you can use that or something similar?

    My iCloud backup was a little old, and I just wanted to get some important photos from it. The tool you mentioned worked for me. Thanks VERY MUCH!

  • Lawrence Finch Level 7 (34,916 points)

    Did you turn on iCloud backup?

  • abbishakaran Level 1 (0 points)

    So I have a question. I was updating my iPhone 5 to iOS 8 and all was going smoothly until right at the very end, where it said that there was an error. And then it tells me that my phone is in recovery mode, which I never put it in. And then it says that the only way I can connect to iTunes again is to restore my phone, however all my photos aren't backed up onto my computer. And I don't even want to connect to iTunes. The phone won't turn on and go back to normal until I connect to iTunes, but I have to restore everything to turn on the phone. See what happened was I decided to back up my photos and then update, so I backed up my photos, but what happened out of 1388 photos, only 533 managed to make it to the computer, even though I never specified which photos I wanted backed up, it just randomly selected 533 out of the whole bunch. Now not knowing that the computer screwed up somehow and only backed up 533 photos, I went ahead with the updating of my phone, and now I'm going to lose many vacation photos if I restore my phone. So, my question is, is there any way I could avoid having to restore the phone?

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