Previous 1 2 3 4 Next 59 Replies Latest reply: Sep 17, 2014 3:30 PM by abbishakaran Branched to a new discussion.
iancee Level 1 Level 1 (0 points)

Today I backed up my iPhone to iCloud before restoring. Now my iPhone is restoring from the Computer backup from 6 months ago, not from iCloud. How can I restore from today's iCloud backup?

  • randers4 Level 9 Level 9 (62,675 points)

    You have to set up your phone as new by going to Settings>General>Reset>Erase All Content and Settings.  Then go through the setup assistant on your phone again.  You will be given the option to set up the phone as new or restore from an iCloud or iTunes backup, choose Restore from iCloud Backup.  Be sure to plug your phone into a charger and have a wi-fi connection available, restoring from iCloud can take hours to complete.

  • iancee Level 1 Level 1 (0 points)

    Thanks very much, that worked perfectly. It did take a long time, and a couple of apps failed, but it was easy enough to reload them later.

  • randers4 Level 9 Level 9 (62,675 points)

    You're welcome.

  • debanks01 Level 1 Level 1 (0 points)

    Can I restore my phone to my cloud since it was lost. I need to locate it.

  • randers4 Level 9 Level 9 (62,675 points)

    Not sure what you are asking.  If you enabled Find My iPhone on your phone before it was lost you can go to, log in and attempt to locate it.  It must have been turned on before you lost it, however.  Also, this will not work if the phone is turned off, had it's SIM removed, had location services or Find My iPhone turned off, or was restored as new.  If you get a new phone, when you set it up you can restore from and existing iCloud backup if you have one.

  • jv_oz Level 1 Level 1 (0 points)

    Yesterday I needed to replace my iPhone and went to the local Apple Store.  They were great and I left soon after with a new phone in my pocket.  I then got home and tried to restore from iCloud and there was no backup available to restore from.  I knew that my old iPhone was backed up to iCloud the previous night, so I knew it was there and only after I upgraded to the latest iOS that I was able to then Reset and Restore per these instructions.


    Thus, note that if you get a replacement iPhone from the Apple Store and try to restore from iCloud that you will first need to ensure that you have the same version of iOS before you start the restore.

  • randers4 Level 9 Level 9 (62,675 points)

    Doesn't have to be the same, but it does have to be the same version or newer.  (The issue arises when you try to restore from a backup created on a phone with an newer iOS than the phone you are trying to it restoring to.)

  • Zad1912 Level 1 Level 1 (0 points)

    Sir,In setup assistant I choose "set up a phone as a new" I have doubt that iCloud will restore my old applications again or not??

  • randers4 Level 9 Level 9 (62,675 points)

    iCloud will only restore your old apps/data if you have an iCloud backup to restore from.  If you do, during the process "your settings and accounts are restored and Backup starts downloading your purchased music, TV shows, apps, books, Camera Roll, and other content*. You may be prompted to enter the passwords for all accounts enabled on your device."  (Copied from

  • Siu Kau Level 1 Level 1 (0 points)



    i have accidentally deleted a friend's chat history in Whatsapp. I know i can restore my iphone from icloud. But my concern is it will be restored the latest backup as i am seeing the last backup was 3 hours ago, then i believe it wont help at all. I think i deleted that chat history about a week ago, so can i restore the earlier backup from icloud or any other solutions? And i didnt do any itunes backup as well. Many thanks

  • randers4 Level 9 Level 9 (62,675 points)

    Sorry, but if you don't have an ealier backup that includes the data you want to restore there's nothing you can do to recover it.

  • Siu Kau Level 1 Level 1 (0 points)

    Guess I should have stored the data I need before since i have set the icloud as auto backup. I wonder if I can recall the backup I did 2 weeks ago. Thanks again

  • goldilox288 Level 1 Level 1 (0 points)

    hi randers4, you seem to know a lot about this... can you look at my question at the link below and see if you know the answer?



    here is my question:


    "I have the basic 5gb free storage from icloud. I stored my contacts on there and thats pretty much it. My iphone4 got lost so I got a new SIM card and put it into my fiancees old phone (also an iphone4). When i put in the new SIM, it downloaded all of my contacts to the phone immediately. But now, I need to plug into iTunes to get my apps and music. Only problem is, for some reason the last time iTunes did a sync it only copied 60 contacts into my MacBook Pro address book. So, now I dont know what to do. When i plug into iTunes it asks if I want to "restore from backup (the last one is March 30, 2012) or set up as new phone. I dont want it to restore from March 30, but I know I synced my phone with iTunes two weeks ago to put new music on my phone. So I am wondering if I set up as a new phone can I just sync the apps and music that I want off itunes onto my phone and then sync the iCloud contacts that are now on my phone onto my computer? Or will I lose my icloud backup in the process if I do this?! HELP!!!"

  • EDWARD7375 Level 1 Level 1 (0 points)

    I deleted all chat history in Whatsapp. I've checked that there are data backup in icloud. But how can I restore them from icloud. Can anybody tell me how to do step by step. Thanks a lot.

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