itunes 10.6.1.1 Crashes on Startus
Recently whenever I attempt to open iTunes it instantly crashes. I am running Windows 7 64bit. I get a brief error message saying windows had detected a problem with the program then it force closes iTunes. This problem has been going on for approx. 2 weeks now. I have tried several re-installs of iTunes and I have this same problem. I tried the fix mentioned in another thread of removing quicktime files from syswow64 but that did not have any affect. I looked of the .wer from (app crash data for windows) the detailed crash data is as follows:
Version=1
EventType=APPCRASH
EventTime=129797915843391751
ReportType=2
Consent=1
UploadTime=129797915875273575
ReportIdentifier=8813df87-8e77-11e1-81f0-386077407f9c
IntegratorReportIdentifier=8813df86-8e77-11e1-81f0-386077407f9c
WOW64=1
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=iTunes.exe
Sig[1].Name=Application Version
Sig[1].Value=10.6.1.7
Sig[2].Name=Application Timestamp
Sig[2].Value=4f71aced
Sig[3].Name=Fault Module Name
Sig[3].Value=objc.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=1.435.16.11
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=4ee7d01f
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=000065f9
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.768.3
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=0a9e
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=0a9e372d3b4ad19135b953a78882e789
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=0a9e
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=0a9e372d3b4ad19135b953a78882e789
UI[2]=C:\Program Files (x86)\iTunes\iTunes.exe
UI[3]=iTunes has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files (x86)\iTunes\iTunes.exe
LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll
LoadedModule[2]=C:\Windows\syswow64\kernel32.dll
LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll
LoadedModule[4]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b641 44ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\COMCTL32.dll
LoadedModule[5]=C:\Windows\syswow64\msvcrt.dll
LoadedModule[6]=C:\Windows\syswow64\GDI32.dll
LoadedModule[7]=C:\Windows\syswow64\USER32.dll
LoadedModule[8]=C:\Windows\syswow64\ADVAPI32.dll
LoadedModule[9]=C:\Windows\SysWOW64\sechost.dll
LoadedModule[10]=C:\Windows\syswow64\RPCRT4.dll
LoadedModule[11]=C:\Windows\syswow64\SspiCli.dll
LoadedModule[12]=C:\Windows\syswow64\CRYPTBASE.dll
LoadedModule[13]=C:\Windows\syswow64\LPK.dll
LoadedModule[14]=C:\Windows\syswow64\USP10.dll
LoadedModule[15]=C:\Windows\syswow64\SHLWAPI.dll
LoadedModule[16]=C:\Windows\syswow64\SHELL32.dll
LoadedModule[17]=C:\Windows\system32\IMM32.DLL
LoadedModule[18]=C:\Windows\syswow64\MSCTF.dll
LoadedModule[19]=C:\Program Files (x86)\iTunes\iTunes.dll
LoadedModule[20]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\AVFoundationCF.dll
LoadedModule[21]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\MediaToolbox.dll
LoadedModule[22]=C:\Windows\syswow64\WS2_32.dll
LoadedModule[23]=C:\Windows\syswow64\NSI.dll
LoadedModule[24]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\QuartzCore.dll
LoadedModule[25]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreFoundation.dll
LoadedModule[26]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.5 0727.6195_none_d09154e044272b9a\MSVCR80.dll
LoadedModule[27]=C:\Windows\system32\VERSION.dll
LoadedModule[28]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\pthreadVC2.dll
LoadedModule[29]=C:\Windows\system32\WSOCK32.dll
LoadedModule[30]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\objc.dll
LoadedModule[31]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.5 0727.6195_none_d09154e044272b9a\MSVCP80.dll
LoadedModule[32]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libdispatch.dll
LoadedModule[33]=C:\Windows\system32\WINMM.dll
LoadedModule[34]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libicuin.dll
LoadedModule[35]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libicuuc.dll
LoadedModule[36]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\icudt46.dll
LoadedModule[37]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\ASL.dll
LoadedModule[38]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreGraphics.dll
LoadedModule[39]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\zlib1.dll
LoadedModule[40]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreVideo.dll
LoadedModule[41]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libxml2.dll
LoadedModule[42]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CFNetwork.dll
LoadedModule[43]=C:\Windows\syswow64\CRYPT32.dll
LoadedModule[44]=C:\Windows\syswow64\MSASN1.dll
LoadedModule[45]=C:\Windows\system32\iphlpapi.dll
LoadedModule[46]=C:\Windows\system32\WINNSI.DLL
LoadedModule[47]=C:\Windows\syswow64\WININET.dll
LoadedModule[48]=C:\Windows\syswow64\Normaliz.dll
LoadedModule[49]=C:\Windows\syswow64\iertutil.dll
LoadedModule[50]=C:\Windows\syswow64\urlmon.dll
LoadedModule[51]=C:\Windows\syswow64\ole32.dll
LoadedModule[52]=C:\Windows\syswow64\OLEAUT32.dll
LoadedModule[53]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\SQLite3.dll
LoadedModule[54]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreAudioToolbox.dll
LoadedModule[55]=C:\Windows\system32\DSOUND.dll
LoadedModule[56]=C:\Windows\system32\POWRPROF.dll
LoadedModule[57]=C:\Windows\syswow64\SETUPAPI.dll
LoadedModule[58]=C:\Windows\syswow64\CFGMGR32.dll
LoadedModule[59]=C:\Windows\syswow64\DEVOBJ.dll
LoadedModule[60]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\VideoToolbox.dll
LoadedModule[61]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreMedia.dll
LoadedModule[62]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1d f_1.1.7601.17514_none_72d18a4386696c80\gdiplus.dll
LoadedModule[63]=C:\Windows\syswow64\COMDLG32.dll
LoadedModule[64]=C:\Program Files (x86)\iTunes\GNSDK_DSP.DLL
LoadedModule[65]=C:\Program Files (x86)\iTunes\GNSDK_SDKMANAGER.DLL
LoadedModule[66]=C:\Program Files (x86)\iTunes\GNSDK_MUSICID.DLL
LoadedModule[67]=C:\Program Files (x86)\iTunes\GNSDK_SUBMIT.DLL
LoadedModule[68]=C:\Windows\system32\MSIMG32.dll
LoadedModule[69]=C:\Windows\system32\ODBC32.dll
LoadedModule[70]=C:\Windows\system32\OLEACC.dll
LoadedModule[71]=C:\Windows\syswow64\PSAPI.DLL
LoadedModule[72]=C:\Windows\system32\RICHED20.dll
LoadedModule[73]=C:\Windows\system32\USERENV.dll
LoadedModule[74]=C:\Windows\system32\profapi.dll
LoadedModule[75]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\WebKit.dll
LoadedModule[76]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\JavaScriptCore.dll
LoadedModule[77]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\WebKitQuartzCoreAdditions.dll
LoadedModule[78]=C:\Windows\system32\d3d9.dll
LoadedModule[79]=C:\Windows\system32\d3d8thk.dll
LoadedModule[80]=C:\Windows\system32\dwmapi.dll
LoadedModule[81]=C:\Windows\syswow64\WINTRUST.dll
LoadedModule[82]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\ApplePushService.dll
LoadedModule[83]=C:\Windows\system32\odbcint.dll
LoadedModule[84]=C:\Windows\system32\dnssd.dll
LoadedModule[85]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[86]=C:\Windows\system32\rsaenh.dll
LoadedModule[87]=C:\Program Files (x86)\Common Files\Apple\CoreFP\CoreFP.dll
LoadedModule[88]=C:\Windows\system32\uxtheme.dll
LoadedModule[89]=C:\Windows\syswow64\imagehlp.dll
LoadedModule[90]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[91]=C:\Program Files (x86)\iTunes\iTunes.Resources\iTunesRegistry.DLL
LoadedModule[92]=C:\Program Files (x86)\iTunes\iTunes.Resources\en.lproj\iTunesLocalized.DLL
LoadedModule[93]=C:\Program Files (x86)\iTunes\iTunes.Resources\iTunes.DLL
LoadedModule[94]=C:\Windows\system32\WINSTA.dll
LoadedModule[95]=C:\Windows\system32\Dxva2.dll
LoadedModule[96]=C:\Windows\system32\MMDevAPI.DLL
LoadedModule[97]=C:\Windows\system32\PROPSYS.dll
LoadedModule[98]=C:\Windows\system32\wdmaud.drv
LoadedModule[99]=C:\Windows\system32\ksuser.dll
LoadedModule[100]=C:\Windows\system32\AVRT.dll
LoadedModule[101]=C:\Windows\system32\AUDIOSES.DLL
LoadedModule[102]=C:\Windows\system32\msacm32.drv
LoadedModule[103]=C:\Windows\system32\MSACM32.dll
LoadedModule[104]=C:\Windows\system32\midimap.dll
LoadedModule[105]=C:\Windows\system32\Secur32.dll
LoadedModule[106]=C:\Windows\system32\dnsapi.DLL
LoadedModule[107]=C:\Windows\system32\RASAPI32.dll
LoadedModule[108]=C:\Windows\system32\rasman.dll
LoadedModule[109]=C:\Windows\system32\rtutils.dll
LoadedModule[110]=C:\Windows\system32\sensapi.dll
LoadedModule[111]=C:\Windows\system32\dhcpcsvc.DLL
LoadedModule[112]=C:\Windows\system32\mswsock.dll
LoadedModule[113]=C:\Windows\System32\wshtcpip.dll
LoadedModule[114]=C:\Windows\syswow64\CLBCatQ.DLL
LoadedModule[115]=C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\iTunesMobileDevice.dll
LoadedModule[116]=C:\Windows\system32\SXS.DLL
LoadedModule[117]=C:\Windows\system32\Wtsapi32.dll
LoadedModule[118]=C:\Windows\system32\WMVCORE.dll
LoadedModule[119]=C:\Windows\system32\WMASF.DLL
LoadedModule[120]=C:\Windows\system32\apphelp.dll
LoadedModule[121]=C:\Windows\system32\Cryptdll.dll
LoadedModule[122]=C:\Windows\system32\nvd3dum.dll
LoadedModule[123]=C:\Windows\System32\netprofm.dll
LoadedModule[124]=C:\Windows\System32\nlaapi.dll
LoadedModule[125]=C:\Windows\System32\npmproxy.dll
LoadedModule[126]=C:\Windows\system32\LINKINFO.dll
LoadedModule[127]=C:\Windows\system32\ntmarta.dll
LoadedModule[128]=C:\Windows\syswow64\WLDAP32.dll
LoadedModule[129]=C:\Windows\system32\ntshrui.dll
LoadedModule[130]=C:\Windows\system32\srvcli.dll
LoadedModule[131]=C:\Windows\system32\cscapi.dll
LoadedModule[132]=C:\Windows\system32\slc.dll
LoadedModule[133]=C:\Windows\system32\WindowsCodecs.dll
LoadedModule[134]=C:\Windows\system32\EhStorShell.dll
LoadedModule[135]=C:\PROGRA~2\MICROS~1\Office14\GROOVEEX.DLL
LoadedModule[136]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0. 30729.6161_none_50934f2ebcb7eb57\MSVCR90.dll
LoadedModule[137]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0. 30729.6161_none_50934f2ebcb7eb57\MSVCP90.dll
LoadedModule[138]=C:\Windows\WinSxS\x86_microsoft.vc90.atl_1fc8b3b9a1e18e3b_9.0. 30729.6161_none_51cd0a7abbe4e19b\ATL90.DLL
LoadedModule[139]=C:\PROGRA~2\COMMON~1\MICROS~1\OFFICE14\Cultures\office.odf
LoadedModule[140]=C:\PROGRA~2\MICROS~1\Office14\1033\GrooveIntlResource.dll
LoadedModule[141]=C:\Windows\system32\mscms.dll
LoadedModule[142]=C:\Windows\system32\credssp.dll
LoadedModule[143]=C:\Windows\SysWOW64\schannel.dll
LoadedModule[144]=C:\Windows\System32\wship6.dll
LoadedModule[145]=C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL
LoadedModule[146]=C:\Program Files (x86)\Bonjour\mdnsNSP.dll
LoadedModule[147]=C:\Windows\system32\rasadhlp.dll
LoadedModule[148]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[149]=C:\Windows\system32\ncrypt.dll
LoadedModule[150]=C:\Windows\system32\bcrypt.dll
LoadedModule[151]=C:\Windows\SysWOW64\bcryptprimitives.dll
LoadedModule[152]=C:\Windows\system32\GPAPI.dll
LoadedModule[153]=C:\Program Files (x86)\Norton Internet Security\Engine\18.7.1.3\coIEPlg.dll
LoadedModule[154]=C:\Program Files (x86)\Norton Internet Security\Engine\18.7.1.3\ccL100U.dll
LoadedModule[155]=C:\Windows\system32\cryptnet.dll
LoadedModule[156]=C:\Windows\system32\Cabinet.dll
LoadedModule[157]=C:\Windows\system32\DEVRTL.dll
LoadedModule[158]=C:\Windows\system32\explorerframe.dll
LoadedModule[159]=C:\Windows\system32\DUser.dll
LoadedModule[160]=C:\Windows\system32\DUI70.dll
LoadedModule[161]=C:\Windows\system32\dhcpcsvc6.DLL
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=iTunes
AppPath=C:\Program Files (x86)\iTunes\iTunes.exe
If anyone can give me any insight of what to do to fix this problem it would be greatly appriciated. I am about to buy The New iPad but don't want to untill I get this sorted out. Thanks in advance.
iPhone 4, iOS 4.3.2
