I've been charged twice for the one (gifted) App. When I follow the 'Report a Problem' link on iTunes (on Windows PC) it takes me to the 'Hmm, the page you’re looking for can’t be found.' page. How do I get out of this loop and get my money back?
iPad, iOS 5.1
Try the report a problem link on the email sent to you from Apple ref the order.
Thanks for your response Ashka but this takes me round the same loop i.e. I click the link in the email, iTunes opens and lists my purchases, I click on the report a problem link next to the one I want to query but it just takes me to the 'Hmm. the page you're looking for......' page again?
FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: iTunesStoreSupport@apple.com
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Cheers, Tom 😉
Tom,
Your "How to report an issue with Your iTunes Store purchase" link leads to a 404 page.
I'm also trying to report a problem and the links take me in circles, ending up nowhere.
I have this problem as well. :/
Does Express Lane serve as an alternative?
How do you report a problem when the problem is with the 'Report a Problem' link?
