Problems showing only as 'offline'

Question

Level 1

5 points

Problems showing only as 'offline'

Hi,

My company has been using MobileMe since it was released (just transferred to iCloud) and we use iChat as a way to communicate internally.

For a few months now, pretty much since iCloud was released actually, we've noticed that we're having problems with people constantly appearing offline, despite the fact that their status is set to 'Online' or other. We've done the usual of toggling statuses, removing and adding the accounts again etc but the problem persists UNTIL the 'Allow AOL's server to relay video chats' box is unticked, or if already unticked, ticked and then unticked again. This seems to fix the problem for a limited period.

Has anyone else got this problem and is there a reason for it? Is there anything else we can do to stop this happening?

Thanks,

Alex

MacBook Pro (15-inch Early 2011), Mac OS X (10.7.2)

Posted on Apr 25, 2012 4:15 AM

Reply

Answer 1

Apr 25, 2012 2:26 PM in response to AlexKuhne

HI,

I have seen other posts on this Off Line permanently thing but your post is the closest to a "Fix" that I have seen.

It also seem to happen to the Messages beta.

10:26 PM Wednesday; April 25, 2012

Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

 iMac 2.5Ghz 5i 2011 (Lion 10.7.3)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

Reply

Answer 2

Apr 26, 2012 8:55 AM in response to AlexKuhne

I am experiencing the same problem. I tried your fix Alex, but it did not work for me. I am still showing Offline. Any help would be appreciated.

Cindy

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Answer 3

Apr 26, 2012 1:04 PM in response to cindy3615

Hi,

Is your end set to Off line (which you then can't change) or is it your Buddies are saying your are Off Line ?

9:04 PM Thursday; April 26, 2012

Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

 iMac 2.5Ghz 5i 2011 (Lion 10.7.3)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

Reply

Answer 4

Apr 26, 2012 1:29 PM in response to Ralph-Johns-UK

its both. When I try to put myself to "available" it does not change and stays as "offline" My buddies are also saying i am Off Line.

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Answer 5

Apr 26, 2012 1:36 PM in response to cindy3615

Hi,

Try removing (deleting) the account in the Preference (highlight and then use the minus button) then re-add the account/Screen name again.

9:36 PM Thursday; April 26, 2012

Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

 iMac 2.5Ghz 5i 2011 (Lion 10.7.3)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

Reply

Answer 6

Apr 26, 2012 1:49 PM in response to Ralph-Johns-UK

It worked! Thanks so much. : )

Reply

Answer 7

Apr 26, 2012 2:29 PM in response to cindy3615

Good to hear.

10:29 PM Thursday; April 26, 2012

Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

 iMac 2.5Ghz 5i 2011 (Lion 10.7.3)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

Reply