mail will not send

i can Receive mail, but not Send. It SAYS it is sending, but just goes round and round messages sit in Outbox. My problem with deleting my mail account completely, is that the device alerts me that all the messages in my Mail folder will also be deleted. I do not want that to happen; I keep certain messages which have pertinent information and value. I have changed the password on my live.com account on my computer, I have changed in in Setting under Inbox, and changed it for send mail as well. There has to be a way to start getting mail sent without having to delete my entire Mail account!

iOS: Unable to send or receive email

http://support.apple.com/kb/TS3899

Can’t Send Emails on iPad – Troubleshooting Steps

http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/

iPad Mail

http://www.apple.com/support/ipad/mail/

Try this: Delete the account in Mail and then set it up again.

 Cheers, Tom 😉

I had this same problem with both my imac and mac book pro using hotmail via mac mail with bt as my internet provider. Suddenly 4 months ago out of nowhere i could receive emails but could not send them. I scoured all the threads followed all the fixes none of them worked. However I just phoned apple support and fixed it in a matter of minutes. I am SO happy. This is what the technician advised me:

Go to your apple icon and scroll down to system preferences. Then dependant on what machine you have it is different for my imac and mac book pro click on either air port/wifi then the advanced tab in the bottom right hand corner. Then click on the DNS tab. Hit the + sign on the left hand side and type in 8.8.8.8 then hit the + sign again on the left hand side it will create a new line underneathe and type 8.8.4.4 then hit okay on the bottom right and then hit apply, again on the bottom right. Then send a test email to check but it should be fixed.

Had to share this. Its been driving me mad for months.

Fantastic, weeks of searching for an answer to the problem of my wife's MacBook not sending mail and your solution was spot on, thank you 🙂

Many thanks for posting this inforamtion as it has cured my problem and I had no idead how to solve this! 🙂

Michael

I had that problem for weeks.... Your solution worked fine!!

Thank so much for sharing it

I tried your suggestion, still cannot send mail. I'm getting to the internet via ethernet, added your DNS settings to the appropriate ethernet settings. Anyone else solved this problem?

It did not solve my problem either. Still cannot send email. It says the smtp server rejected my email. It works fine from the comcast site, it works connected to another server, but not with Mail on all my normal accounts that have worked for years. Problem is 3 days old.

I cannot find your path in system preerences in my old os 10.4, mail v2.1.3

Problem not solved

I found the network + and - option and added 8.8.8.8 and 8.8.4.4 and applied now, but still cannot send mail.

wow! months of frustration fixed just like that! Thanks so much

Go to settings, reset, and then reset network settings. Try fetching mail now.

If it still doesn't work, go to settings, then mail..., select the email account and delete it. Then go to the same place and re-add account.

What type of email account is it?

My iMac running 10.6 and my brand new out of the box laptop running 10.8 were not able to send mail using Mac Mail, web application worked well. The iMac worked for many years and stopped sending mail after the most recent security upgrade—no other changes, I tried all of the above suggestions without success. I created a new account on my new laptop. Problem seems to originate from the highest level of protection selected on my cable modem. Problem solved by creating a custom firewall on my cable modem, and manually selecting port 465 for SMTP. Problem can also be solved by selecting "lowest level of protection", which I was unwilling to do.

I've had the same problem with my iMac as described by SiobhanAoife above and my heart leapt when I saw her solution but it hasn't worked for me. I posted as below on MacForums but no-one has replied

I couldn't follow the solution suggested by Bruce94551 above. Where can one set different ports for SMTP and how can I get the various SMTP accounts connected?

I'm absolutely convinced that this is a BT problem because I never had any problems until I changed from talktalk in January. My partner, who has a Mac Pro, immediately after the changeover couldn't send any email using Mac Mail without getting a 5.5.3 error message and has given up and uses her Hotmail account online which works fine. That is an option for me, of course, but I've got 6 email accounts so it's not very practical!

I tried downloading Postbox, an alternative email client, yesterday and sending emails from that but had the same problem

I deleted my BT Yahoo email account and set it up afresh yesterday - it populated everything automatically - and still no luck

Any suggestions or an explanation from Bruce94551 would really be appreciated

Hi again,

Since my fix I did experience the problem again a few months later. Very frustrating! I went through the original fix but it wasn't sufficient. Turns out it was not holding my hotmail password. Whilst in mail go to mail on the top menu, then preferences, then accounts and type or re-type your hotmail/email provider password in. I asked apple why this kept happening every few months and apparently it is due to BT. Something to do with when the broadband channel becomes congested they switch you over to another channel. This is why you might get a message saying that a change has been detected, even though you have not changed anything. I don't know if I'm explaining this right. Not a great tech person but I do know that it worked. And now anytime it happens I make sure it is holding both the information from my original fix as it can revert back and that it is holding my password.

I am never stuck with this problem anymore it only takes a minute to get back up and running.

If you follow the above and are still experiencing problems my best advice is phone apple they will talk you through it. You can request a call via the internet and they will call you straight back.

Hope this helps.