Confirmation of AT&T iphone refurb warranty coverage vs. new iphone

I spoke with an AT&T agent today and she provided the following information with regard to warranty info when choosing a refurb or a new iphone 4S.


Jemalyn D.: Thank you for the information.

Jemalyn D.: Sure, not a problem on that one.

Jemalyn D.: To clarify, you would like to know the warranty of purchasing a refurbished iPhone 4S device with AT&T. Is that correct?

Me: yes

Jemalyn D.: Refurbished devices come with a 90 day manufacturer's warranty, while new devices come with a 1 year manufacturer's warranty. Our standard 30-day return policy applies on both new and refurbished models. You also have the availability to extend the warranty by adding the AppleCare Protection Plan or adding the Mobile Protect iPhone insurance to your equipment.


Me: where do i buy the mobile protect insurance


Jemalyn D.: On the other hand, please be informed that there is no information on when is the exact date where the phone was originally purchase but the return and exchange policy of AT&T will only require 30 days, so therefore, the device only have 30 days or less than 30 days owned by the previous holder.


Jemalyn D.: AT&T offers the AppleCare Protection Plan for iPhones to all customers purchasing a new or refurbished iPhone. This additional Plan is a one time fee of $69 and will extend the warranty for an additional year. The Protection Plan extends the included hardware repair service coverage to two years from the warranty start date. The AppleCare Protection Plan can only be purchased on new iPhone devices or during the sale of a refurbished iPhone device in Premier. To add this plan to your order, simply scroll down to the bottom of the Accessories page and change the quantity next to the AppleCare Protection Plan to 1 and click Add to Cart.

Me: so essentially i could purchase the refurb and add the extra care for 69 for a total of 90 days + 1 year of protection from the date of purchase?


Jemalyn D.: Yes, that is correct.

Me: ultimately would i get the longest amount of coverage buying a new phone?


Jemalyn D.: Please be informed that you also have 30 days to add this "insurance" feature on your iPhone device.

Me: okay that is good to know


Jemalyn D.: Yes, you are correct. Purchasing a new phone will definitely get the longest amount of warranty coverage.


Conversation took place at 9:30AM on Wednesday, April 25, 2012

iPhone 4S, iOS 5.0.1

Posted on Apr 25, 2012 10:00 AM

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Confirmation of AT&T iphone refurb warranty coverage vs. new iphone

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