HT1595: Apple TV (1st generation): Troubleshooting wireless connections
Learn about Apple TV (1st generation): Troubleshooting wireless connectionsQ: cannot connect ATV to actiontec router with wired ethernet. router does not see ATV. is there a way to test the ... cannot connect ATV to actiontec router with wired ethernet. router does not see ATV. is there a way to test the ATV ethernet port on the back? more
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All replies
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Helpful answers
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Apr 25, 2012 12:56 PM in response to steve5428by Gerry Brown,I'm a little confused here. How does one connect to the AppleTV via Coax? The connection between your Router and the AppleTV should be an ethernet cable.
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Apr 25, 2012 1:20 PM in response to Gerry Brownby steve5428,sorry...it is connected via ethernet cable
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Apr 25, 2012 1:35 PM in response to steve5428by Gerry Brown,You should be able to log into your Router and see the AppleTV. Have you tried configuring the connection in the AppleTV Setup Screen? You should be able to see it's IP address there.
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Apr 25, 2012 1:37 PM in response to Gerry Brownby Gerry Brown,̂ Check the IP address Apple TV is using. If it starts with 169.x.x.x, the router or
base station may not be configured properly. Check to see if DHCP access is
available, or configure Apple TV with a manual IP address.
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Apr 25, 2012 1:40 PM in response to Gerry Brownby steve5428,Yes, i can connect to the router and i can see the atv. ATV when booted just shows the date and time screen. tried port forwarding tcp port 123 for the time server and port 80 but ATV still cannot get time. router cannot ping atv
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Apr 25, 2012 1:53 PM in response to steve5428by Gerry Brown,I assume that you have a computer also connected on the LAN. Can you ping the ATV from that machine? What IP address does the router give the ATV? It should be something like 192.168.1.5 (192.168.x.y).
In a terminal type
> ping 192.168.x.y
(CTRL-c will stop it)
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Apr 25, 2012 1:54 PM in response to Gerry Brownby Gerry Brown,You also need to configure the Router to supply DNS Server information for the AppleTV.
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Apr 25, 2012 2:01 PM in response to Gerry Brownby steve5428,I cannot ping the ATV via the router but connected to my mac via cable i can ping successfully . the ip of the ATV is 192.168.1.2. router also sees the atv as same ip. i just tried to access a dhcp lease on the router for the atv but its been 30 minutes and still hasn't been able to access one.
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Apr 25, 2012 3:51 PM in response to steve5428by Gerry Brown,Steve,
I think the isssue is clearly that your router is not acting as a DNS Server. You will need to contact Verizon to see how to configure it so that it does supply the DNS addresses. If you can configure it in your Router try using 8.8.8.8 and 8.8.4.4 as the DNS Server addresses. These point it to Google's Public Domain DNS Servers. There are others (opendns.org). But for now these will hopefully get you up and running.
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Apr 26, 2012 8:09 AM in response to Gerry Brownby steve5428,Gerry,
thanks for all of the help. i'll contact them and see if i can get that set up today.
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Apr 26, 2012 4:19 PM in response to Gerry Brownby steve5428,Garry,
Its up and running. Seems it was a combination with DHCP and maybe the mask. Once verizon allowed the DHCP thru still could not get it connected. Rebooted ATV & router several times and noticed the mask did not match router. Not sure if that was the last piece to fix it but once i matched it the atv connected. thanks again for your help.
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