kingkool68
Level 1 (0 points)

Q: Should I get a refund for this repair?

Took my dead MacBook Pro (purchased April 29, 2008) to the Genius Bar because it would not start-up. They sent it out for repairs and ended up replacing the Logic Board stating the symptom was "NVIDIA Video Issue (multiple issues)". They charged me $310 plus tax. Would this fall under the "MacBook Pro: Distorted video or no video issues" from http://support.apple.com/kb/TS2377

 

I tried calling Apple Corporate and they said the logic board had a loose wire. Hmmm... seems weird to me since the graphic chip is soldered on to the logic board.

 

The invoice said the reapir was covered and showed the amount owed to me was $0. When I went to pick up the fixed laptop the associate helping me had to speak to her manager and there was some back and forth as to whether I owed anything.

 

I think I'll call the Apple store I took the laptop to and see if they can work with me here.

MacBook Pro (15-inch Early 2008)

Posted on Apr 25, 2012 8:20 PM

by kingkool68,Solvedanswer
kingkool68 kingkool68
Level 1 (0 points)
A:

Success! I printed out the article and took it down to my Apple store where they looked it over and agreed to refund my $328.60 repair bill in full. It would have been nicer if they had gotten it right from the beginning but I am satisfied with the outcome none the less.

Posted on May 1, 2012 8:41 AM

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kingkool68

Q: Should I get a refund for this repair?

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  • by Thomas Brierley,

    Thomas Brierley Thomas Brierley Apr 25, 2012 9:37 PM in response to kingkool68
    Level 3 (540 points)
    Apr 25, 2012 9:37 PM in response to kingkool68

    You are correct, the link you referenced applies to your model, you are due a refund.

     

    And you're suspicions are correct, a loose wire related to graphics could only relate to cables for the display and or inverter board... however that alone would not prevent a mac from starting up and being usable on an external display.

     

    From your description of their statement the problem is with the GPU as you suspected, if it's a GPU defect then the info in that link applies. They might try to deduct display cables or the inverter board from your refund if they replaced them aswell though.

     

    Then again a "loose wire" might have just been the poor description from the contact you phoned, (really meaning micro-fractures in high lead solder for GPU dies).

     

    Anyway the point is: go demand a refund.

  • by kingkool68,Solvedanswer

    kingkool68 kingkool68 May 1, 2012 8:41 AM in response to kingkool68
    Level 1 (0 points)
    May 1, 2012 8:41 AM in response to kingkool68

    Success! I printed out the article and took it down to my Apple store where they looked it over and agreed to refund my $328.60 repair bill in full. It would have been nicer if they had gotten it right from the beginning but I am satisfied with the outcome none the less.