jorgedu
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Q: next step in the troubleshooting?

Built in camera is reconigzed for my Imac and "open" with all the softwares and users but it just show a black screen, which would be the next step in the troubleshooting?

iMac (21.5-inch Mid 2010)

Posted on Apr 25, 2012 8:28 PM

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jorgedu

Q: next step in the troubleshooting?

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  • by EZ Jim,

    EZ Jim EZ Jim Apr 26, 2012 3:52 PM in response to jorgedu
    Level 7 (22,547 points)
    Apr 26, 2012 3:52 PM in response to jorgedu

    Be sure to check more than one Apple camera-enabled app in more than one user account.  However, don't use the "Guest" account for testing.  If your Mac only has one account, create a new user account for testing.

     

    • If Apple's http://support.apple.com/kb/HT2090

       suggestions do not help you, (the "reset" suggested there

       often restores normal function,) continue with the following.

     

    • Use your Mac's Disk Utility to repair permissions and then

       download and apply the latest Combo Update, for your Mac OS,

       the latest Combo is at: http://support.apple.com/kb/DL1484

     

    • Repair permissions again immediately following the system restart

       that completes the Combo update.


    Properly applying the Combo version of updates can sometimes correct software problems, but, if your trouble is caused by a hardware problem, there are no user serviceable parts of iSight.  For hardware help, contact an Apple-Authorized Service Provider for service.

     

     

     

    The same Troubleshooting help for built-in iSight works for FaceTime (and FaceTime HD) cameras, too.

     

     

    Message was edited by: EZ Jim

     

     

    Mac OSX 10.7.3