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Can't access Users & Groups in System Prefs

I have tried restarting, using disk utility, I cannot access Users & Groups. When I try, I get this message:


User uploaded file

iMac, Mac OS X (10.7), And Macbook Mac OS X (10.7)

Posted on Apr 26, 2012 8:12 AM

Reply
11 replies

Apr 26, 2012 8:38 AM in response to JackSchwartz

Launch the Console application in any of the following ways:


Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)


In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.


If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Console in the page that opens.


Click the Clear Display icon in the toolbar. Try the action again. Post any messages that appear in the Console window – the text, please, not a screenshot.

Apr 26, 2012 8:42 AM in response to Linc Davis

Linc Davis wrote:



Launch the Console application in any of the following ways:


Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)


In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.


If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Console in the page that opens.


Click the Clear Display icon in the toolbar. Try the action again. Post any messages that appear in the Console window – the text, please, not a screenshot.



12-04-26 11:41:07.258 AM com.apple.mtmd: low priority thinning needed for volume Macintosh HD (/) with 13.2 <= 20.0 pct free space

12-04-26 11:41:11.954 AM System Preferences: com.apple.preferences.users failed to load.

NSConcreteMutableAttributedString initWithString:: nil value

12-04-26 11:41:12.230 AM System Preferences: NSConcreteMutableAttributedString initWithString:: nil value

12-04-26 11:41:12.235 AM System Preferences: (

0 CoreFoundation 0x00007fff93c8bfc6 __exceptionPreprocess + 198

1 libobjc.A.dylib 0x00007fff917fad5e objc_exception_throw + 43

2 CoreFoundation 0x00007fff93c8bdfa +[NSException raise:format:arguments:] + 106

3 CoreFoundation 0x00007fff93c8bd84 +[NSException raise:format:] + 116

4 Foundation 0x00007fff8bce6bac -[NSConcreteMutableAttributedString initWithString:] + 117

5 Accounts 0x000000010a151d2e UMobility_UserHasMobileAccount + 13987

6 Accounts 0x000000010a1511a4 UMobility_UserHasMobileAccount + 11033

7 AppKit 0x00007fff91c83c1f -[NSOutlineView _drawContentsAtRow:column:withCellFrame:] + 94

8 AppKit 0x00007fff91c8210c -[NSTableView drawRow:clipRect:] + 1647

9 AppKit 0x00007fff91c818e9 -[NSTableView drawRowIndexes:clipRect:] + 565

10 AppKit 0x00007fff91c816a9 -[NSOutlineView drawRowIndexes:clipRect:] + 116

11 AppKit 0x00007fff91c7fa0b -[NSTableView drawRect:] + 1390

12 AppKit 0x00007fff91be6abe -[NSView _drawRect:clip:] + 3758

13 AppKit 0x00007fff91c141eb -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1583

14 AppKit 0x00007fff91c14617 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2651

15 AppKit 0x00007fff91c14617 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2651

16 AppKit 0x00007fff91c14617 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2651

17 AppKit 0x00007fff91c14617 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2651

18 AppKit 0x00007fff91c14617 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2651

19 AppKit 0x00007fff91be4099 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 1032

20 AppKit 0x00007fff91be3593 -[NSThemeFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 270

21 AppKit 0x00007fff91bde9af -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 4755

22 AppKit 0x00007fff91bd7429 -[NSView displayIfNeeded] + 1676

23 AppKit 0x00007fff91bd6b69 _handleWindowNeedsDisplayOrLayoutOrUpdateConstraints + 648

24 CoreFoundation 0x00007fff93c4bbd7 __CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION__ + 23

25 CoreFoundation 0x00007fff93c4bb36 __CFRunLoopDoObservers + 374

26 CoreFoundation 0x00007fff93c20ce9 __CFRunLoopRun + 825

27 CoreFoundation 0x00007fff93c20676 CFRunLoopRunSpecific + 230

28 HIToolbox 0x00007fff93f6431f RunCurrentEventLoopInMode + 277

29 HIToolbox 0x00007fff93f6b51b ReceiveNextEventCommon + 181

30 HIToolbox 0x00007fff93f6b456 BlockUntilNextEventMatchingListInMode + 62

31 AppKit 0x00007fff91b9af5d _DPSNextEvent + 659

32 AppKit 0x00007fff91b9a861 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 135

33 AppKit 0x00007fff91b9719d -[NSApplication run] + 470

34 AppKit 0x00007fff91e15b88 NSApplicationMain + 867

35 System Preferences 0x000000010578ad9c System Preferences + 7580

36 ??? 0x0000000000000002 0x0 + 2

)

12-04-26 11:41:12.262 AM System Preferences: NSConcreteMutableAttributedString initWithString:: nil value

12-04-26 11:41:12.268 AM System Preferences: (

0 CoreFoundation 0x00007fff93c8bfc6 __exceptionPreprocess + 198

1 libobjc.A.dylib 0x00007fff917fad5e objc_exception_throw + 43

2 CoreFoundation 0x00007fff93c8bdfa +[NSException raise:format:arguments:] + 106

3 CoreFoundation 0x00007fff93c8bd84 +[NSException raise:format:] + 116

4 Foundation 0x00007fff8bce6bac -[NSConcreteMutableAttributedString initWithString:] + 117

5 Accounts 0x000000010a151d2e UMobility_UserHasMobileAccount + 13987

6 Accounts 0x000000010a1511a4 UMobility_UserHasMobileAccount + 11033

7 AppKit 0x00007fff91c83c1f -[NSOutlineView _drawContentsAtRow:column:withCellFrame:] + 94

8 AppKit 0x00007fff91c8210c -[NSTableView drawRow:clipRect:] + 1647

9 AppKit 0x00007fff91c818e9 -[NSTableView drawRowIndexes:clipRect:] + 565

10 AppKit 0x00007fff91c816a9 -[NSOutlineView drawRowIndexes:clipRect:] + 116

11 AppKit 0x00007fff91c7fa0b -[NSTableView drawRect:] + 1390

12 AppKit 0x00007fff91be6abe -[NSView _drawRect:clip:] + 3758

13 AppKit 0x00007fff91c141eb -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1583

14 AppKit 0x00007fff91c14617 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2651

15 AppKit 0x00007fff91c14617 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2651

16 AppKit 0x00007fff91c14617 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2651

17 AppKit 0x00007fff91c14617 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2651

18 AppKit 0x00007fff91c14617 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2651

19 AppKit 0x00007fff91be4099 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 1032

20 AppKit 0x00007fff91be3593 -[NSThemeFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 270

21 AppKit 0x00007fff91bde9af -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 4755

22 AppKit 0x00007fff91bd7429 -[NSView displayIfNeeded] + 1676

23 AppKit 0x00007fff91bd6b69 _handleWindowNeedsDisplayOrLayoutOrUpdateConstraints + 648

24 CoreFoundation 0x00007fff93c4bbd7 __CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION__ + 23

25 CoreFoundation 0x00007fff93c4bb36 __CFRunLoopDoObservers + 374

26 CoreFoundation 0x00007fff93c20ce9 __CFRunLoopRun + 825

27 CoreFoundation 0x00007fff93c20676 CFRunLoopRunSpecific + 230

28 HIToolbox 0x00007fff93f6431f RunCurrentEventLoopInMode + 277

29 HIToolbox 0x00007fff93f6b5c9 ReceiveNextEventCommon + 355

30 HIToolbox 0x00007fff93f6b456 BlockUntilNextEventMatchingListInMode + 62

31 AppKit 0x00007fff91b9af5d _DPSNextEvent + 659

32 AppKit 0x00007fff91b9a861 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 135

33 AppKit 0x00007fff91b9719d -[NSApplication run] + 470

34 AppKit 0x00007fff91e15b88 NSApplicationMain + 867

35 System Preferences 0x000000010578ad9c System Preferences + 7580

36 ??? 0x0000000000000002 0x0 + 2

)

12-04-26 11:41:14.014 AM System Preferences: NSConcreteMutableAttributedString initWithString:: nil value

12-04-26 11:41:14.018 AM System Preferences: (

0 CoreFoundation 0x00007fff93c8bfc6 __exceptionPreprocess + 198

1 libobjc.A.dylib 0x00007fff917fad5e objc_exception_throw + 43

2 CoreFoundation 0x00007fff93c8bdfa +[NSException raise:format:arguments:] + 106

3 CoreFoundation 0x00007fff93c8bd84 +[NSException raise:format:] + 116

4 Foundation 0x00007fff8bce6bac -[NSConcreteMutableAttributedString initWithString:] + 117

5 Accounts 0x000000010a151d2e UMobility_UserHasMobileAccount + 13987

6 Accounts 0x000000010a1511a4 UMobility_UserHasMobileAccount + 11033

7 AppKit 0x00007fff91c83c1f -[NSOutlineView _drawContentsAtRow:column:withCellFrame:] + 94

8 AppKit 0x00007fff91c8210c -[NSTableView drawRow:clipRect:] + 1647

9 AppKit 0x00007fff91c818e9 -[NSTableView drawRowIndexes:clipRect:] + 565

10 AppKit 0x00007fff91c816a9 -[NSOutlineView drawRowIndexes:clipRect:] + 116

11 AppKit 0x00007fff91c7fa0b -[NSTableView drawRect:] + 1390

12 AppKit 0x00007fff91be6abe -[NSView _drawRect:clip:] + 3758

13 AppKit 0x00007fff91c141eb -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1583

14 AppKit 0x00007fff91c14617 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2651

15 AppKit 0x00007fff91c14617 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2651

16 AppKit 0x00007fff91c14617 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2651

17 AppKit 0x00007fff91c14617 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2651

18 AppKit 0x00007fff91c14617 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2651

19 AppKit 0x00007fff91be4099 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 1032

20 AppKit 0x00007fff91be3593 -[NSThemeFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 270

21 AppKit 0x00007fff91bde9af -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 4755

22 AppKit 0x00007fff91bd7429 -[NSView displayIfNeeded] + 1676

23 AppKit 0x00007fff91bd6b69 _handleWindowNeedsDisplayOrLayoutOrUpdateConstraints + 648

24 CoreFoundation 0x00007fff93c4bbd7 __CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION__ + 23

25 CoreFoundation 0x00007fff93c4bb36 __CFRunLoopDoObservers + 374

26 CoreFoundation 0x00007fff93c20ce9 __CFRunLoopRun + 825

27 CoreFoundation 0x00007fff93c20676 CFRunLoopRunSpecific + 230

28 HIToolbox 0x00007fff93f6431f RunCurrentEventLoopInMode + 277

29 HIToolbox 0x00007fff93f6b51b ReceiveNextEventCommon + 181

30 HIToolbox 0x00007fff93f6b456 BlockUntilNextEventMatchingListInMode + 62

31 AppKit 0x00007fff91b9af5d _DPSNextEvent + 659

32 AppKit 0x00007fff91b9a861 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 135

33 AppKit 0x00007fff91b9719d -[NSApplication run] + 470

34 AppKit 0x00007fff91e15b88 NSApplicationMain + 867

35 System Preferences 0x000000010578ad9c System Preferences + 7580

36 ??? 0x0000000000000002 0x0 + 2

)

Apr 26, 2012 8:51 AM in response to JackSchwartz

Launch the Terminal application in any of the following ways:


Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)


In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.


If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Terminal in the page that opens.


Drag or copy — do not type — the following line into the Terminal window, then press return:


dscl . -list /Users | grep Guest


Post the lines of output that appear below what you entered, if any — the text, please, not a screenshot.

Apr 26, 2012 8:52 AM in response to Linc Davis

Linc Davis wrote:



Launch the Terminal application in any of the following ways:


Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)


In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.


If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Terminal in the page that opens.


Drag or copy — do not type — the following line into the Terminal window, then press return:


dscl . -list /Users | grep Guest


Post the lines of output that appear below what you entered, if any — the text, please, not a screenshot.



Guest1

Guest2

Apr 26, 2012 8:59 AM in response to JackSchwartz

Back up all data if you haven’t already done so. Before proceeding, you must be sure you can restore your system to the state it’s in now, even if it becomes unbootable.


Enter the following command in the Terminal window in the same way as before:


sudo dscl . -delete /Users/Guest1


You'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up.


Continue as follows:


sudo dscl . -delete /Users/Guest2


Test the preference pane again. If it works now, quit Terminal. If not, post again.


Credit to ASC user h.bomb7 for this solution.

Can't access Users & Groups in System Prefs

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