8 Replies Latest reply: Aug 15, 2012 9:38 PM by Bishoprawks
TomSka Level 1 (0 points)

I dropped my 2nd generation iPod Touch on the floor today, and when I woke it up by pressing the lock button, all that came up was a white screen. Both the lock button and the home button wake the device up and therefore wrok, I'm not sure about the volume buttons. The screen turns off again after about 10 seconds, as if it were still on the lock screen. I tried doing the unlock swipe, but nothing happens and the screen turns off automatically again. I have no idea what to do and I dont particuarly wan to do a restore, but I will if I have to. Before the drop all functions of the iPod were working fine, although about a year ago the lock button stopped working for a bout 2 or 3 months, but then it worked fine gain without any problems. Any questions questions you have i'll try to answer as quickly as possible. Thanks.


iPod touch, iOS 4.2
  • lllaass Level 10 (176,069 points)

    - Try a reset. Nothing will be lost.

    Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at

    least ten seconds, until the Apple logo appears.

    - Then if still problem connect to computr and if iTunes sees the iPod do a backup )if yu sunc, a backu is also made). Then try restoring the iPod. First from backup. If problem persists, then try a restoer from backup.

    - If iTunes does not see the iPod, see if placing the iPod in Recovery mode will allow a restore. It will erase the iPod.

    - Next try DFU mode.

    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

    - Last, make an appointment at the Genius Bar of an Apple store it it appears yu have a hardware problem.

  • TomSka Level 1 (0 points)

    I've already tried a reset, three times i think. Obviously the screen comes on then about 7 seconds later it goes off. A few minutes later with no response from the iPod. After a while it comes back with the white screen. When plugged into iTunes, nothing seems out of the ordinary. It backs up, syncs content everything normally. I'll try a restore, and report back later. Thanks.

  • TomSka Level 1 (0 points)

    OK, I've tried restoring, once restored putting the backup on it, and once setting it up as new iPod. Annoyingly the screen still comes up with the white screen. Another question, how will the Genius Bar be able to help the situation? I thought they only gave advice?

  • lllaass Level 10 (176,069 points)

    Does it appear that the restore was successful?  Wnr through all the stages with no errors?. 

    I suspect a hardware problem. Maybe something is just disconnected and the Genius might be able to reconnect it.

  • TomSka Level 1 (0 points)

    Both restores on went on without problem, although there was no progress bar, as there is when restoring. As I said before, I thought the guys at the genius bar only gave advice and didn't do hardware fixes.

  • TomSka Level 1 (0 points)

    Just had a thought, you said that something may have come out. If its not a plug and it's acctually a broken component, could they replace it for me? And could I do it myself if I bought the parts?

  • lllaass Level 10 (176,069 points)

    The iPod has some ribbon connectors. Maybe one is loose. See the following for what is inside

    iPod Touch Repair – iFixit

    The Genius b\Bar is free except for your time.

  • Bishoprawks Level 1 (0 points)

    Hey, the same exact thing happened to me. Were you ever able to fix the problem? Thanks