Previous 1 2 Next 21 Replies Latest reply: Sep 19, 2014 12:47 AM by michellefrompoo Branched to a new discussion.
DocSmoke Level 1 Level 1

Recently, I dropped my iPad 2, white, on it's face in the street (on accident, of course). It was a small crack in the corner and that I could deal with, but it just got bigger and bigger. Now there is a mid-sized spiderweb crack in the corner, and branching off is a large vertical crack going up the screen to the top. My sister cracked my iPod touch 1st gen years ago and went to apple, and it would have been $99 for a new one but they gave me one free because my 1 year old sister did it and she didn't know better. I heard it was free for your "first offense" now, maybe they changed the rule over the years, IDK, but I just want to clarify how much it would cost.


Also, I bought it off amazon on Janurary 25th from a guy named Chris Wang. That makes me nervous because it wasn't bought off apple, but it wasn't used. The box was still in the sealed plastic wrap, the iPad didn't have one fingerprint on it, and it also was in the plastic wrap. I don't know if me not being in apples system would affect anything, but I hope not. I would like to avoid 3rd party dealers as I've always trusted apple to take care of my devices. And most importantly, if they give me a new iPad, would their backup backup my GTA III and GTA CTW data? I've gotten so far into the games, and I would like die if I didn't have my save data from them if I get a new one.


How much money would it be to replace, and is the rumor true that it's free for your "first offense"?


Any help from anyone with experience, say an employee, would be greatly appreciated.




Thanks in advance,


iPad 2 Wi-Fi, Windows 7
  • Eric Westby Level 4 Level 4

    First, don't get your hopes up: it won't be free. ;)


    Second, be sure to back it up yourself, either by syncing via iTunes or using iCloud. Apple will simply replace the device then and there. They WILL NOT back it up for you.


    Third, the cost should be about $249, according to others on this forum, but that doesn't appear to be an official price. In other words, they may change it at any time.


    Fourth, the lack of a proper receipt may render all of this moot, since you bought it on the "gray market" from an unofficial reseller. Since you can't prove it's still under warranty -- because it's an iPad 2, not a 3rd generation model, there's no inherent proof it's under a year old -- they may just say you have to live with it or pay full retail.


    Good luck!

  • Dah•veed Level 7 Level 7
    Mac App Store

    Apple does not repair iPads, it replaces them. Accidental damage is not covered in the iPad's warranty, nor is it covered in basic Apple Care*. Apple will charge you basically half or more of the retail cost of your iPad model. Apple should transfer the remainder of your warranty to the replacement iPad. Based on how much warranty was left on your iPad, you may find it much cheaper to have a 3rd party repair shop replace the glass (or full display, as necessary) and kiss the last couple of months of warranty good bye.


    *You can purchase Apple Care + for the new iPad (3rd generation) within the first 30 days after your purchase that does cover accidental damage with a US$49 deductible.

  • carl wolf Level 6 Level 6

    The answer to your cost question is easily answered.  Go to: Support > iPad > Welcome > Service + Repair > Warranty & Service > Pricing.


    As to buying online from a stranger: caveat emptor.  As to worrying about whether your video gaming data is saved: you're worried about the wrong thing.

  • Texas Mac Man Level 8 Level 8

    Apple's Limited Warranty for iPad excludes coverage for damage resulting from accident, disassembly, unauthorized service and unauthorized modifications.


    Apple will provide a replacement iPad for about 1/2 the cost of a new iPad. You can get the glass replaced at 3rd party repair sources for less $, however, the Apple warranty will be voided.


    iPad Repair & Screen Replacement Services


     Cheers, Tom

  • Jarnail Singh 1 Level 1 Level 1

    This is totally fraud from the apple side. i had purchased an IPAD 2 for INR 36,000( USD 650 approx) six months back in India and along with that i had purchased Apple Ipad cover from the store for INR 3,000 ( USD 60) and from the day of purchase i put it in the cover.


    Till yesterday evening after finishing my work i keep it on the table and now today morning when i tried to start it, it is displaying half screen and rest of the screen was black.


    the external appearance of my Ipad is 100% scratchless.


    When i went to the service centre, i conveyed the above situation to the engineer and after looking up at my ipad he noticed a very very small dent of 1 mm and they replied to me that i have to pay INR 18,500 (almost USD 370) in order to exchange this as they cannot repair it which is a total shock for me as inspite of the warranty and with no screen breaking no scratch how could they do like this.


    Being that much big company it is totally a fraud... because their is no External problem of hardware in that and just a very minute pointing from the engineer leads to no use for me. They are just putting their hands back...


    From this forum, i just want to request apple to kindly look into my problem ... because this is not the way of playing with the money of the customer.


    Thanks & regards,

    jarnail Singh

  • deggie Level 9 Level 9

    Apple does not read this forum, only other users like yourself and we can't help you.


    Call AppleCare in your country, ask to be transferred to customer service, and plead your case.


    Be prepared to explain how the dent appeared on your iPad.

  • Dah•veed Level 7 Level 7
    Mac App Store

    The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.


    You also must admit to yourself that you were not dealiing with Apple in India. You were dealing with a 3rd party retailer/service provider and you were likely experiencing an aspect of your culture, not Apple policy.

  • BadMagick Level 1 Level 1

    Let's not forget, in the United States under the Magnuson-Moss Warranty Act (P.L. 93-637) of 1975, that even if you have your iPad serviced elsewhere, that act alone cannot void the warranty. It's federal law that if you have a product serviced by someone other than the original dealer, the fact that the original dealer did not perform the repairs CANNOT void your warranty. Don't take my word for it. Look it up.

  • Dah•veed Level 7 Level 7
    Mac App Store

    So you are saying that you can take it just anywhere and expect not to void the warranty? WHat makes just anyone qualified? What makes just anyone someone to whom the manufacturer must submit? There must be more to the law than you offer in your claim. Such as being a manufacturer authorized repair source.

  • BadMagick Level 1 Level 1

    Indeed not. The law was created because car manufacturers were requiring that all service had to be performed at a dealership, or authorized service center. The law basically banned this practice and opened up the market to free enterprise. Apple may SAY that it will void the warranty, but there is also a disclaimer that states that you may have other rights based on law. This is one of them. Like I said, check it out for yourself. Don't take my word for it.

  • The other Rick Level 1 Level 1

    Yes, but you are replacing it with a non apple part and doing a repair that apple does not do themselves. This will void your warranty since the item is no longer oem parts.

  • RobertF2013 Level 1 Level 1

    This recently happened to my sons' iPad he received for Christmas. First day out of the box and he dropped it on its face and cracked the screen. Went to the local Apple store and it was going to be about $250 to replace the entire unit. I then looked around for a place I could easily mail my sons' iPad into and found RepairZoom. I printed a label directly from their site and it was returned to me looking brand new in just a few days. Very simple process and looked incredible. They must do a lot of these repairs as they are so easy to work with and quick turn around. I noticed on their site they also repair iPods and iPhones. Very cool and a lot less money.


    iPad Repair & Screen Replacement Services

  • RyanCritchett Level 1 Level 1

    Another iOS device repair company to add to the list. The company is iMobileRescue. These guys fix everything.


    iPad 2's, in most other than Apple repair companies, don't cost too much to repair. Between 145 - 189.

  • Summer Lin Level 1 Level 1

    if you like DIY you can check price from this company, if only digitizer about 50 USD

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