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Apple TV constantly loses connection, Apple TV constantly loses connection

All of a sudden, my Apple TV has started losing its connection with iTunes. It constantly ask to connect the home sharing, and when I check on iTunes, the home sharing is on. I have 4 Apple TVs, and they were all working just fine until a couple of weeks ago. ATVs and iTunes all have the most updated software as well. This can be so annoying. My network is working, and everything else that is on the network works except for the ATVs. Would appreciate whatever help I can get.


Thanks,

ev547

Apple TV, Windows 7

Posted on Apr 26, 2012 5:10 PM

Reply
16 replies

Apr 26, 2012 9:27 PM in response to Barry Bressler

Well after trying one thing and another, as a last attemp, I uninstalled iTunes (Apple's suggestion), went to my router and switchec it to its higher band. I was using the 2.4 ghz & switched to 5ghz, and then made sure that the APTV had the same ID as the router (5ghz) part . Then I reinstalled iTunes. After installing iTines, I tried the Apple TV to see, but it happened again (lost the home sharing) so I did the update on iTune and so far so good that I am afraid to touch it.


According to my router's manual, it would switch on its own when needed, so I did not check on this part of the puzzle.


Good luck with yours.

Jul 30, 2012 11:59 AM in response to Ev547

I had been having intermittent problems with my new ATV3 either dropping the wireless connection while streaming iTunes radio, or when I would wake it up from sleep mode. I kept exchanging the units at the Apple Store (twice), called Apple tech support numerous time and even tried buting a new router. Nothing worked until one of the Apple advisors finally had me change a setting in my Linksys router. It seems to be working so far, but no guarantees.


Access your wireless router's administration software program. Go to the applications and gaming tab. Click on the QoS (Quality of service) subtab. Find the WMM (Wi-Fi Multimedia) controls within the QoS subtab, then disable the WMM feature.


This has solved my very frustrating problem so far (fingers crossed) Apparently, disabling the WMM feature tells the router to ignore any errors in the wifi stream and continue on as if nothing had happened.


With the WMM feature enabled, any errors in the Wifi stream caused the ATV to lose its connection to the router. The only way I could fix it was to restart the ATV. Hope this helps.

Aug 1, 2012 11:04 AM in response to rwagner5

My issue is the router is an Aiport Extreme. I have reliably used an ATV2 and then the ATV3 for the last few months since they came out. On release day for 10.8, I upgraded my MacMini *and* added an Airport Extreme. My ATV3 can't go more than 5 minutes without losing the internet connection. The AE is extending on 5GHz. I turn it off, issue persists. Reset Home Sharing, issue perisist. Going to try a reset on the ATV3 and after that a fresh install of 10.8 on the MacMini.

Aug 5, 2012 3:39 PM in response to Ev547

Scan the Support Community sites. Apple TV losing connection is prevalent. The many postings point out the problem occurs with Apple TV1,2and 3; with different brands of router including Airport Extreme; from current and past versions of iTunes; after varying periods of working well.....minutes, hours, days; losing connection with Home Sharing and loosing Airplay; whether the router and Apple TV are in same room or separated by distance; after trying innumerable posted 'fixes'; after exchanging for a new Apple TV.

Readers, please don't post a fix until you check it works for atleast a week.

Apple TV constantly loses connection, Apple TV constantly loses connection

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