porterdaj
Level 1 (0 points)

Q: help-pages,iWORK doesn't work

When I click on pages it says- Files that iWork needs are missing. To restore the missing files, use the iWork Installer to reinstall iWork.

 

then all i can press is quit.

 

I may have deleted some files in my quest to clean up my mac.

 

its a 2011macbook pro 13"

 

can anyone help please?

 

thanks, damian

MacBook Pro, iwork, pages, numbers

Posted on Apr 26, 2012 7:28 PM

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porterdaj

Q: help-pages,iWORK doesn't work

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  • Helpful answers

  • by fruhulda,

    fruhulda fruhulda Apr 27, 2012 3:36 AM in response to porterdaj
    Level 6 (15,126 points)
    Apr 27, 2012 3:36 AM in response to porterdaj

    It seems to me you need to reinstall iWork. Have you got the disc with iWork?

  • by porterdaj,

    porterdaj porterdaj Apr 27, 2012 4:19 AM in response to fruhulda
    Level 1 (0 points)
    Apr 27, 2012 4:19 AM in response to fruhulda

    No disc, I bought the mac through the online purchasing store. no discs or anything extra. it was working fine then i started getting this message-can you help at all? I tried to buy it online and it says its already installed so has become a vicous circle of failure! grrr... also i don't know how to uninstall or reinstall apps

  • by Dale Gillard,

    Dale Gillard Dale Gillard Apr 27, 2012 4:28 AM in response to porterdaj
    Level 5 (4,365 points)
    Apr 27, 2012 4:28 AM in response to porterdaj

    No disc, I bought the mac through the online purchasing store.

     

     

    • Do you mean you bought your Mac from Apple's online Store? If so, Apple will have provided a DVD which includes all the software that came on your Mac. If you insert the appropriate DVD you will find an iWork Installer on it.
    • Do you mean you bought iWork from the Mac App Store? If so, just delete your iWork apps, go to the App Store, click the Purchases icon in the toolbar and then the Install button. See Mac App Store: Frequently Asked Questions (FAQ), If I have already downloaded an app from the Mac App Store, can I redownload it for free?

  • by fruhulda,

    fruhulda fruhulda Apr 27, 2012 4:52 AM in response to porterdaj
    Level 6 (15,126 points)
    Apr 27, 2012 4:52 AM in response to porterdaj

    When did you buy the Mac? You have to be more specific in your information.

    Didn't you get any discs with your Mac?

    If you bought your Mac with the iWork installed from the Apple Store (not App Store) you might get help from the Apple store.

  • by porterdaj,

    porterdaj porterdaj Apr 27, 2012 5:02 AM in response to fruhulda
    Level 1 (0 points)
    Apr 27, 2012 5:02 AM in response to fruhulda

    Thanks guys, i bought it from the online store- it was a refurbished (1 week old return) and they replace the heard drive and reload everything so essentiall its new as and a little cheaper. I will have a look but really do no think it cam with a disc at all. I am going to make a genius appointment- they are great here in perth- but wanted to try this first

  • by fruhulda,

    fruhulda fruhulda Apr 27, 2012 8:42 AM in response to porterdaj
    Level 6 (15,126 points)
    Apr 27, 2012 8:42 AM in response to porterdaj

    I hope the "genius" can help. Otherwise if you didn't get Pages with the computer but you downloaded it from the AppStore I think you have to first uninstall Pages and then install it again.

  • by Dale Gillard,

    Dale Gillard Dale Gillard Apr 27, 2012 6:03 PM in response to porterdaj
    Level 5 (4,365 points)
    Apr 27, 2012 6:03 PM in response to porterdaj

    Even a refurbished Mac comes with its original software on a DVD. By all means have a chat to a Genius at the Perth store but double check the packaging your Mac came with. There will be a DVD in amongst the materials.

     

    Having said that, iWork is sold separately on newer model Macs. Did you buy iWork separately but at the same time as your Mac?

  • by PeterBreis0807,

    PeterBreis0807 PeterBreis0807 Apr 27, 2012 11:06 PM in response to porterdaj
    Level 8 (35,713 points)
    Mac OS X
    Apr 27, 2012 11:06 PM in response to porterdaj

    The Perth store will help you and walk you through fixing it, but the refurbished Macbook Pro would have come in full packaging and there would have been 2 DVDs in a silver colored sleeve.The 2nd DVD is the one that has installers for software.

     

    Peter

  • by KOENIG Yvan,

    KOENIG Yvan Apr 28, 2012 2:02 AM in response to PeterBreis0807
    Level 8 (41,790 points)
    Apr 28, 2012 2:02 AM in response to PeterBreis0807

    Hello Peter

    I never saw iWork available in one of the two install DVDs delivered with a mac.

    Given the displayed warning, I guess that the users copied the iWork applications from an other machine but failed to copy the folder storing the required shared files :

    Macintosh HD:Library:Application Support:iWork '09:

     

    If I am right, it would be required to

    download the trial version,

    install it

    apply the required updaters (9.0.5 or 9.1)

    then run one of the applications.

    A registration code will be asked.

     

    Yvan KOENIG (VALLAURIS, France) samedi 28 avril 2012

    iMac 21”5, i7, 2.8 GHz, 12 Gbytes, 1 Tbytes, mac OS X 10.6.8 and 10.7.3

    My Box account  is : http://www.box.com/s/00qnssoyeq2xvc22ra4k

  • by PeterBreis0807,

    PeterBreis0807 PeterBreis0807 Apr 28, 2012 7:07 PM in response to KOENIG Yvan
    Level 8 (35,713 points)
    Mac OS X
    Apr 28, 2012 7:07 PM in response to KOENIG Yvan

    I just discovered from a clean install of Lion that the demo is on the 2nd Installer DVD.

     

    Peter

  • by macosxi,

    macosxi macosxi May 23, 2012 9:38 AM in response to porterdaj
    Level 1 (0 points)
    May 23, 2012 9:38 AM in response to porterdaj

    It looks like you have to reinstall iWork.  iWork doesn't come preinstalled on your mac unless you bought it separately.  In this case you would have gotten the discs in the package.  Should say iWork on them.  If you bought iWork from the Mac App Store then just drag the apps to to the trash and reinstall them throught the mac app store.  If you haven't done either, (bought disc, bought on macappstore)  then you will have to buy a new copy of the apps through the app store.  <== Best Option.