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Photobooth stopped working on my macbook pro :(

Spinning wheel and computer says application not responding, have to do a force quit. I deleted the preference list and rebooted, but to no avail. Any suggestions on how to fix this problem? My macbook is mid 2010 and is running on snow leopard. Photo book is working in another account (created one just to see if it would work there) and camera works in ichat. Also - when I turn computer on, photobooth automatically comes up and tries to open, but this creates the spinning wheel problem and then everything runs slow and battery drains quickly.

MacBook Pro, Mac OS X (10.6.5)

Posted on Apr 26, 2012 9:13 PM

Reply
4 replies

Apr 27, 2012 8:21 AM in response to tagfam

(1) First of all, use your Mac's System Preferences... > Accounts to delete Photo Booth from your Login Items.


After you restart, you can test Photo Booth to see if it works. I doubt that this change will make Photo Booth work properly in your normal user account, but it will stop Photo Booth from launching automatically at startup or login.


(2) Although this will not likely correct the problem with your user account either, your posted system shows that you are using Mac OS X (10.6.5). If this is correct, unless you have compelling reason for now doing so, you should update to the current version of Snow Leopard. Here is the method I suggest:


• Unless you have a current backup, make one now.


• Use your Mac's Disk Utility to repair permissions.

Then download and apply the latest Combo Update.

The current Combo for Snow Leopard is here:

http://support.apple.com/kb/DL1399


• Repair permissions again immediately following the system restart

that completes the Combo update.


Properly applying the Combo version of updates can sometimes correct software problems.


(3) Now to your specific problem. You have already done some very good troubleshooting. Your testing seems to show that your normal user account has somehow been damaged.


Because there are many thousands of files in any OS X system, I have never successfully "repaired" a user account. It is faster, easier, and more reliable for me to merely change to a new account that works properly. Here is how I do it.


First, if you do not already have one, make a current backup of your important files. If you need help, see: http://support.apple.com/kb/HT1553


Next, decide whether you want to use one of the existing test user accounts that you already know works. Renaming account names can cause serious problems, so, if you want a different name for your new everyday user account, it is important to create the account with the name you like. Test the new account, too, to be sure it is working properly before proceeding.


Now, copy needed data from your backup into your new user account that works. Begin using this new account as your every-day "main" login account. Do not move or delete anything from the old (damaged) account at this time.


If you must add any third-party items to your new account, add only one at a time. Test thoroughly before adding another third-party item. This technique will help you quickly identify any particular item that might have been the cause of a conflict in your old account.


Use your new account long enough so you can be certain that everything you do with your Mac is working properly in the new account. Depending on how you use your Mac, this can take weeks or even months.


When you are certain that all is well with the new account that is now your normal account, you can throw away your damaged (old) original user account folder to reclaim its disk space.


(4) If you want to try consider some other possibilities on your own, this article might help you find the root cause of your trouble so you can determine what must be fixed.



Message was edited by: EZ Jim



Mac OSX 10.7.3

Sep 1, 2012 6:56 AM in response to tagfam

I don't know if you ever got this solved, but I had the same problem and it turned to be a conflict from some login items. I deleted them and problem solved.


Apple Support wanted me to reinstall my whole system to fix it, but I refused and asked to speak to a senior advisor who suggested the login conflict possibilty. He was right!

Oct 15, 2015 9:04 AM in response to jonnyarmony

jonnyarmony wrote: ... thanks apple...


(a) You are not writing to Apple here: Apple Support Communities Tutorials


(b) Send your comments and suggestions directly to Apple via Apple'sProduct Feedback system for the appropriate product.

(c) There is no need to post in this very OLD thread in addition to your properly created new topic at http://discussions.apple.com/thread/7284027.



Message was edited by: EZ Jim


Mac OSX 10.11

Photobooth stopped working on my macbook pro :(

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