iTunes error message - missing iTunes64.msi on win7 64bit

Question

iTunes error message - missing iTunes64.msi on win7 64bit

I tried to update iTunes to the newest version - after downloading I receive the following error message: "The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package 'iTunes64.msi' in the box below."

The path in the box is 'C:\Users\DebbieCleaveley\AppData\Local\Apple\Apple Software Update\'

Then I get "The path 'C:\ProgramData\Apple Computer\Installer Cache\iTunes 10.2.1.1\iTunes64.msi' cannot be found. Verify that you have access to this location and try again, or try to find the installation package 'iTunes64.msi' in a folder from which you can install the product iTunes"

I've hunted for a solution and found that back in 2008 this error seemed to be quite common and the solution was a Microsoft program called "MS Installer Cleanup Utility" which is no longer available.

I then tried uninstalling iTunes all together, to no avail. I get the same error. "The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package 'iTunes64.msi' in the box below.

So I cannot delete the old one, find the missing folder or do anything .... please help !

Windows 7, iTunes

Posted on Apr 27, 2012 10:30 AM

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Answer 1

Best reply

b noir

Level 9

72,324 points

Apr 27, 2012 12:37 PM in response to debbiecleaveley

Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):

http://majorgeeks.com/download.php?det=4459

To install the utility, doubleclick the msicuu2.exe file you downloaded.

Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:

Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

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Answer 2

Apr 29, 2012 1:07 AM in response to b noir

Thanks very much B Noir. I didn't try your suggestion as before I read your post, I came across a Microsoft utility called Fix It. This is win7 friendly and has replaced the old win installer one. I ran fix it to remove iTunes then downloaded iTunes again and installed/ now running it without any problems! Fix it takes about an hour or so to work but it is worth it. Thank you for taking the time to reply and help.

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