on iTunes while downloading a movie it say error please check that the connection to the network is active and try again what does this mean i have an internet connection !!!

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on iTunes while downloading a movie it say error please check that the connection to the network is active and try again what does this mean i have an internet connection !!!

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I dont understand when i download a movie or tv series on my mac book air i get this error message after buying it! its iTunes while downloading a movie it say error please check that the connection to the network is active and try again what does this mean i have an internet connection !!!

MacBook Air, Mac OS X (10.7.3)

Posted on Apr 27, 2012 1:06 PM

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Answer 1

May 6, 2012 9:57 AM in response to manahory

Hello.

Certain types of software can affect the way a computer sends and receives information from the Internet. This article may help you resolve the issue:

Information about error -50 and downloading videos

http://support.apple.com/kb/TS1583

If it did not work, contact iTunes Store via (http://www.apple.com/support/itunes/store/) and/or Apple Tech Support via 1-800-275-2273.

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