Disk not recognized "Checking Media"

jenj6,

Let's start with the support page for your computer. Go there and click the "Show All" link.

Download and install the updates labeled "Intel Chipset Software Installation Utility". You have the latest firmware for that drive.

Does it hang on "Checking Media" or does it say "Checking Media" for a while and then go away?

I'm so glad someone else posted about this. I'm so frustrated over trying to burn songs that I've paid a lot of money for! So far, I've ruined about 20 CDs trying to burn songs I purchased from iTunes onto them! I'm getting the error message, but occasionally it'll start to burn and then tell me my burning speed's too high and then i change it but by then it won't let me burn onto that cd because it's not "blank" even though it didn't burn the freaking songs on there! Sorry for the hostility, I'm just really aggrivated because I've updated the fireware and I've emailed support with no success. I'm hoping I can copy my CD diagnostics on here and see what anyone can come up with. Oh, i've also tried that tip someone wrote earlier about changing the properties. Didn't work for me.

Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
= ECS = P4VMM2
iTunes 6.0.3.5
CD Driver 2.0.4.3
CD Driver DLL 2.0.3.2
LowerFilters: Pfc (2.5.0.200), PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.0.4.3),
Video Driver: S3 Graphics ProSavageDDR\S3 Compatible Display Adapter

Found aspi32 running.

IDE\DiskWDC WD800AB-00CBA1_____________________04.07B04, Bus Type ATA, Bus Address [0,0]
USBSTOR\DiskPRO-III(AFT) Card_SlotA0100, Bus Type USB
USBSTOR\DiskPRO-III(AFT) Card_SlotD0100, Bus Type USB
USBSTOR\DiskPRO-III(AFT) Card_SlotM0100, Bus Type USB
USBSTOR\DiskPRO-III(AFT) Card_SlotS0100, Bus Type USB
IDE\CdRomLITE-ON LTR-48246S______________________SS0E___, Bus Type ATA, Bus Address [0,0]
IDE\CdRom _JLMS_DVD-ROM_LTD-166S_________________DS08___, Bus Type ATA, Bus Address [1,0]
If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.

Current user is administrator.

D: JLMS DVD-ROM LTD-166S, Rev DS08
Drive is empty.

E: LITE-ON LTR-48246S, Rev SS0E
Audio CD in drive.
Found 23 songs on CD, playing time 51:38 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 00:50:12
Track 3, start time 02:20:16
Track 4, start time 06:12:42
Track 5, start time 12:18:37
Track 6, start time 15:04:04
Track 7, start time 17:13:04
Track 8, start time 19:22:04
Track 9, start time 22:53:72
Track 10, start time 24:44:65
Track 11, start time 25:44:71
Track 12, start time 26:46:70
Track 13, start time 27:51:72
Track 14, start time 30:10:11
Track 15, start time 31:00:68
Track 16, start time 33:27:64
Track 17, start time 35:18:57
Track 18, start time 37:04:68
Track 19, start time 41:25:56
Track 20, start time 44:01:56
Track 21, start time 47:09:42
Track 22, start time 48:24:41
Track 23, start time 49:55:36
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 2 4 8 10 12 16 24 32 40 48.
The drive CDRW speeds are: 2 4.

The last failed audio CD burn had error code -2147352480(0x80020060). It happened on drive E: LITE-ON LTR-48246S on CDR media at speed 4X.



thank you so much for any help/ideas!

Amanda

manderz1784,

We should check the manufacturer's support site for your computer for driver updates. What is the manufacturer and model name / number for your computer?

The error that I see as your last error in your diagnostics is not "blank media not detected", but rather a Quicktime error in the decode / encode process. Do you have burning problems with all types of songs? If you burn just WAV files to CD do you get the error?

That's the problem with my computer...it's just a generic computer we bought off the television...like here's what it says when i bring up system properties:

System:
Microsoft Windows XP
Home Edition
Version 2002
Service Pack 2

Computer:
Viscom Technology Group Inc.
V2 Premier
Intel(R)
Pentium(R) 4 CPU 2.40GHz
2.40GHz, 480MB of RAM

Then I just looked where i says system support and it says
www.V2Premier.com

I have no idea if that would help at all??
thanks for any help you can provide!

Amanda

As for your other questions, no I haven't had any problems burning songs except the ones from itunes.

JenJ6,

Did you get a message from the Apple moderator? It would have come to the email address you used to set up your account on the discussion boards.

manderz1784,

I think to get to the download page for your motherboard, you need to go to:

http://www.v2premier.com/techsupport/downloads.shtml

Then in the "Search Motherboard" popup menu, select "P4VMM2" and hit the "Search" button next to it. This will bring you to a page that says "Mainboard: P4VMM2" at the top of it. Click on the link that says "Via 4 in 1". That will take you to a page that says "Driver: Via 4 in 1" at the top of it. Click on the link that says "Win XP File: Via4in1.exe". That will download an updated chipset driver for your machine.

You have the latest firmware for that drive.

If the new chipset driver doesn't work, I want to know exactly what the error message says when you get an error on burn.

thank you so much for your help. unfortunately, it didn't work. this time i started to burn and it got futher than it ever has before, but about halfway through it says:
"iTunes can't burn this CD because the burn speed is too fast for your CD burner or media. Choose a lower speed in the burning pane of iTunes preference then try burning again."
My problem is, that I then change it to a low burn speed and the cd claims to not be blank even though it didn't burn properly the first time. So then, I lower the burning speed to 2x and have to insert a new cd because it won't burn on the old cd (i've gone through this process countless times and wasted dozens of CDs). So once I put it down to 2x it STILL says the burn speeds too fast and to lower it. So, is it a problem of my computer being too slow or something? Because my computer's not slow at all and I've never had a problem burning music...

Actually I recommend debugging this with a CDRW disc which you can keep erasing until you get the problem solved.

What you're really getting is an underrun error, which means that the computer is not giving the information to the drive as fast as it needs it. This is more of a problem with USB drives where if you don't have the fast USB2 bus, it's too slow to get data to the drive. Burning audio CDs is different than burning data CDs in that it has to be continuous on a track basis, you can't start and stop the burn on an audio CD, like you can with a data CD. Does other software on your system burn audio CDs? Or are you just talking about burning data CDs?

It's also a dirty little secret that all media won't work in all drives. Have you tried different media, different brands of media, different sizes of media, different media speeds (1x-4x vs. 4x-10x).