Previous 1 2 Next 19 Replies Latest reply: Mar 17, 2013 9:38 AM by Zylkalt
mystery217 Level 1 (0 points)

It is getting stuck on the Apple Logo in white page with spinning gear. The apple logo keep disappearing and come again endlessly.TT

 

Please help me!


MacBook Pro, Mac OS X (10.0.x), Actually I only know it is OS X.
  • Ken0332 Level 1 (0 points)

    I'm having the same problem and I replaced the hard drive and that did not work. On mine I booted it to the recovery disk and the hard drive does not show up. So now it is setting at the computer shop and I they told me I should know something within 3 days. When I get a answer I will pass on the infomation and see if I can help you out any.

  • ds store Level 7 (30,325 points)

    Hold the shift key upon boot that may get you in

     

    try the steps in this list and get back to me

     

    Step by Step to fix your Mac

     

     

     

    Hopefully it won't come to this, but I'm posting it anyway so you can preapare in case you have no recent backups

     

    Create a data recovery, undelete boot drive

  • mystery217 Level 1 (0 points)

    Thank you and I will look forward to hearing back from you.!!

  • mystery217 Level 1 (0 points)

    Thanks a lot for your help.

     

    I checked the install DVD since I can't see anything with my mac and found out it was OS X version 10.5.7, and I bought it in August 2009 at school apple store.

     

    Also I did follow some of your recommendation, first I  pressed the (left side) Shift-Control-Option keys and the power button at the same time and then released all the keys and the power button at the same time.

     

    However, when I turned on again, it was same as before.

     

    So, I pressed and held the Command-Option-P-R keys before the gray screen appears then released these keys after I heard the startup sound for the second time.

     

    Still, nothing happened.

     

    Please tell me next step might be useful or do I have to bring it to service center like the person above?

    I suspect the reason might be because I did not shut down my mac for a long time, I only made it sleep. Is this the reason?

     

    I really appreciate your help.

  • Baby Boomer (USofA) Level 9 (57,297 points)

    Boot up from your install DVD and run "Repair Disk" from the Utility menu.  When done, restart back to your desktop, repair permissions and restart your computer.

     

    Use Software Update to update your OS to last version of Leopard.  Install all the other updates that goes along w/it.  Repair permissions again.

     

     

     

     

     

     

     

     

     

     

     

     

     

     

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  • mystery217 Level 1 (0 points)

    Thank you for your help.

     

    I would like to do it but my other DVD stuck on my mac and I cannot eject it.TT

    Is there any way to remove it so that I can put my install DVD into mac?

     

    Thanks a lot.

  • Baby Boomer (USofA) Level 9 (57,297 points)

    Check out KB Article:  http://support.apple.com/kb/HT2801 Apple Portables: Troubleshooting the slot load optical disc drive and the OS Help Menu.

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

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  • mystery217 Level 1 (0 points)

    I entered F12 but the DVD was not ejected.TT

    I think I need to go to service center. Thanks a lot for the effort to help me out.

  • ds store Level 7 (30,325 points)

    Hold the trackpad button dow when booting, this will cause the hardware to force eject the cd

     

     

    Hold the shift key down while booting up, this should get you past the Gray Screen and into the machine as outlined in Step #7

  • mystery217 Level 1 (0 points)

    Hello.

     

    I could eject the DVD following your instruction and I inserted the installation DVD, then I kept holding c key until the screen color became blue.

     

    Finally I could see the Utilities menu and I chose Disk Utiliy, and picked Mac OS X install DVD but repair disk/ verify disk/ repair disk permission were not activated, only verify disk permission was activated so I just clicked the bar instead, but it said error: "The underlying task reported failure on exit", so I back to installation process window and clicked install but in the step to select a destination, nothing could be chosen, thus there was no option for choosing.

     

    So what should I do for next step?TT

     

    Thank you. I really appreciate your help.

  • Ken0332 Level 1 (0 points)

    I hope to hear on  mine today and when I get an answer I will post what I find out. That is the same problem I'm haviming to the letter.

  • Ken0332 Level 1 (0 points)

    Bad news computer store called and asked for me to pick it up. They aren't positive but think the board is bad. They recommended to send it to apple.

  • ds store Level 7 (30,325 points)

    mystery217 wrote:

     

    Finally I could see the Utilities menu and I chose Disk Utiliy, and picked Mac OS X install DVD but repair disk/ verify disk/ repair disk permission were not activated, only verify disk permission was activated so I just clicked the bar instead, but it said error: "The underlying task reported failure on exit",

     

    You were supposed to pick your internal drive on the left side.

     

    If all you saw was the OS X install DVD on the left side, that means your boot drive is likely dead.

     

     

     

    so I back to installation process window and clicked install but in the step to select a destination, nothing could be chosen, thus there was no option for choosing.

     

    Because your boot drive likely died, sorry.

     

     

    However it might not be that, it could be a lose cable or the Mac is not seeing the drive for some reason.

     

    If the drive is pulled out of the machine, it might still work. Maybe.

     

     

    You'll have to take it in for service.

  • mystery217 Level 1 (0 points)

    I see 232.9 GB FUJIYU, Macintosh HD, HL-DT-ST DVDRW GS23N, and Mac OS X install DVD on the left side. I picked Macintosh HD and pushed repair disk bar, is this right?

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