8 Replies Latest reply: May 3, 2012 11:59 AM by wiclee
MarkB729 Level 1 (0 points)



I have Windows 7 64k and i have a problem with iTunes. I cannot connect to iTunes store and backup my iPhone.

Can you help please?


I have downloaded 3 times iTunes already but nothing has changed.

iPhone 4
  • wiclee Level 5 (6,955 points)

    Close your iTunes,

    Go to command Prompt -


    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".


    (Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt


    In the "Command Prompt" screen, type in


    netsh winsock reset


    Hit "ENTER" key

    Restart your computer.

    If you do get a prompt after restart windows to remap LSP, just click NO.


    Now launch your iTunes and see if it is working now.


    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:


    iTunes 10.5 for Windows: May see performance issues and blank iTunes Store


  • MarkB729 Level 1 (0 points)



    Many thanks for response.


    I tried already reset Command Prompt but still doesn't work.


    I will try to follow the steps from the link and let you know.


    So far many thanks. This is driving me insane.

  • MarkB729 Level 1 (0 points)


    I may need your help if you can spare me a minute please?

    I checked the link and all suptoms are perfectly discribing my problems.

    But i chave no clue what to do next?!

    Can you have a look and send me an advise please?




    Can you tell me what should i do next please?



  • wiclee Level 5 (6,955 points)

    It has to do with your Bigfoot network software.


    The new NIC drivers are out from Bigfoot Networks and they fix the issue.   Go here to download them.  Make sure you choose the correct NIC card and whether you are running a 32bit or 64bit operating system.



  • MarkB729 Level 1 (0 points)

    Hi again.

    I did check the link and all symptoms seams to perfectly fit to problems which i experiencing on my PC.

    Great...see the light but...

    I have Wireless Killer N1103 and from the link is 6 different drivers to download. Which one i should choose?

    How to find the correct one?

    Can you lead me please?



  • wiclee Level 5 (6,955 points)

    The latest one



  • MarkB729 Level 1 (0 points)



    I just want to thank you. After weeks finally I have managed to work iTunes on my PC.

    Downloading new driver solved my long term problem.


    Many thanks. Would not do without your help.

  • wiclee Level 5 (6,955 points)

    You're very welcome. :-)