Q: Trouble with touch screen for iphone4

Question

namsan

Level 1 (0 points)

Q: Trouble with touch screen for iphone4

The screen displays an outlined box around each item I touch, I have to press down on a number and tap it several times for it to work, and I am not able to scroll. Does this sound familiar to anyone? I tried turning the phone off, however, that didn't help. I took off the screen protector and cleaned the screen to no avail. Does anyone have any suggestions that I have not tried that may work?

iPhone 4

Posted on Apr 28, 2012 5:32 AM

I have this question too

Solved

namsan

Level 1 (0 points)

A:

I went to the Apple store and a representative helped me fix the problem. She said that I had to turn the Voiceover setting off by going to settings, general, accessibility and Voiceover. Luckily the problem was solved!

Posted on Apr 28, 2012 8:50 PM

Q: Trouble with touch screen for iphone4

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by gdgmacguy,Helpful

gdgmacguy Apr 28, 2012 8:56 AM in response to namsan
Level 7 (21,343 points)

iPhone

Apr 28, 2012 8:56 AM in response to namsan

Basic troubleshooting steps clearly outlined in the User Guide are restart, reset, restore from backup, restore as NEW.
If the basic troubleshooting steps don't work, then you'll need to bring your phone into Apple for evaluation and probable replacement.
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by Roger Riggs,

Roger Riggs Apr 29, 2012 4:38 AM in response to namsan
Level 1 (30 points)

Apr 29, 2012 4:38 AM in response to namsan

I am having the same problem. I can't get to the voiceover choice since my phone won't scroll! I am on vacation so unable to fully reset until I get home.
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by Roger Riggs,

Roger Riggs Apr 29, 2012 4:42 AM in response to Roger Riggs
Level 1 (30 points)

Apr 29, 2012 4:42 AM in response to Roger Riggs

Just fixed it by tripple clicking on the home button.
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by namsan,

namsan Apr 29, 2012 6:38 AM in response to Roger Riggs
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Apr 29, 2012 6:38 AM in response to Roger Riggs

Roger,

Trust me, I know how frustrating this could be. I'm glad the problem was solved for you. My phone wouldn't scroll either, but I found out that it will scroll if you use two fingers. I would suggest turning off the Voiceover setting to prevent future problems.

Good Luck!
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by Roger Riggs,

Roger Riggs Apr 30, 2012 6:43 PM in response to namsan
Level 1 (30 points)

Apr 30, 2012 6:43 PM in response to namsan

Good point. I turned off Voiceover and all other accessibility items in settings.

roger
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Accepted Answer · Apr 28, 2012 8:50 PM

namsan

Level 1 (0 points)

Apr 28, 2012 8:50 PM in response to namsan

I went to the Apple store and a representative helped me fix the problem. She said that I had to turn the Voiceover setting off by going to settings, general, accessibility and Voiceover. Luckily the problem was solved!

HT201406: If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch

Q: Trouble with touch screen for iphone4

All replies

Helpful answers

by gdgmacguy,Helpful

by namsan,Solvedanswer

by Roger Riggs,

by Roger Riggs,

by namsan,

by Roger Riggs,

HT201406: If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch

Q: Trouble with touch screen for iphone4

All replies Helpful answers

by gdgmacguy,★Helpful

by namsan,Solvedanswer

by Roger Riggs,

by Roger Riggs,

by namsan,

by Roger Riggs,

All replies

Helpful answers

by gdgmacguy,Helpful