I just bought a 'learn Gujarati' app and the sound is so low I can hardly hear it even with the sound control on the iPad turned up as high as it would go. I have only had the iPad a few months - present from children, and I LOVE it and want to make most of it, thanks, Chrissy
iPad
You would need to contact the developer if it is a problem with the app. Do you have sound problems with other apps or only this one?
You can contact the developer by opening up the app in iTunes, some developers have either a link to their website or a link to app support.
You would need to contact the developer if it is a problem with the app. Do you have sound problems with other apps or only this one?
You can contact the developer by opening up the app in iTunes, some developers have either a link to their website or a link to app support.
Thank you so much for replying to me. The first thing I checked was the sound on my iPad and it was fine. I will try to open it up in iTunes I didn't know I could do that so thanks for the tip. Is there no way to contact the AppStore about problems with apps bought from them, do we always have to go direct to the developer? I suppose this makes sense but I would think that the AppStore might want feedback on apps that don't work well.
Thanks
Chrissy
You could leave feedback on an app you purchased letting others know of the problems.
Did you check to see if the app itself has a separate volume control somewhere?
FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: iTunesStoreSupport@apple.com
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
Cheers, Tom 😉
I looked at the site but couldn't see where to do that so will have to look again when I have more time, thanks
Yes Thanks, i looked for a volume control, was the first thing I thought of but it is such a simple app that it doesn't have one, the only settings are for how long each word is presented, it really isnt worth even the 2 dollars it cost for words and test.
Thank you so much I will use your link to cancel this app, it isn't worth the bother for the basic info it provides and I will definitely try to leave a comment too.
I still don't understand about opening it up in iTunes, I tried to do that and it couldn't find it, it's not a song it's a simple language aid to learning Gujarati which is an Indian dialect, maybe I didn't make myself clear enough in my original post,
Thank you, you've given enough links for me to sort it out now, I know this is simple but when I first worked with computers I input data on punched cards and I have a tendency to panic now with the pace of change.
Thanks Chrissy
How can I get help with an app not working properly?
