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When trying to log back from sleep mode, the screen behaves as a rotating cube, with the mouse pointer in the top left corner. Hangs.

iMac OS X Ver 10.7.3

21.5 Inch, Mid 2011

2.5 FHz intel Core 5

12 GB 1333 MHz DDR3



When the computer in woken from sleep mode we see two login options (bineg used by two users).

But when we try to login, the screen just behaves as a sluggish rotating cube.


Nothing works, we just have to hard boot at this time.

iMac, Mac OS X (10.7.3)

Posted on Apr 28, 2012 8:08 AM

Reply
4 replies

Apr 28, 2012 8:16 AM in response to jainnys

Please read this whole message before doing anything.


This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.


The purpose of this exercise is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login. Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. The instructions provided by Apple are as follows:


  • Be sure your Mac is shut down.
  • Press the power button.
  • Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
  • Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).


Note: If FileVault is enabled under Mac OS X 10.7 or later, you can’t boot in safe mode.


Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.


The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.


Test while in safe mode. Same problem(s)?


After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.

Apr 28, 2012 9:46 AM in response to rkaufmann87



OK,


Please restart in Safe Mode, this will clear some caches. It is possible one or more caches has become corrupt. After that it would be a good idea to do a SMC reset, in fact it doesn't hurt to do this 2x. Instructions for the SMC reset are:


SMC RESET


  • Shut down the computer.
  • Unplug the computer's power cord and ALL peripherals.
  • Wait 15 seconds.
  • Attach the computers power cable.
  • Wait another 5 seconds and press the power button to turn on the computer.

When trying to log back from sleep mode, the screen behaves as a rotating cube, with the mouse pointer in the top left corner. Hangs.

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