9 Replies Latest reply: Apr 28, 2012 1:03 PM by randers4
Xhenifa Level 1 (0 points)

Hello, I am new to the apple community and didn't know where to post this. However this question is regarding my iPhone 4S which i recently purchased. Basically me and a specific friend (which has asked for any of her details to not be given out) are having problems iMessaging (She has iPhone 4 whic she purchased a day before me. We have no problem iMessaging anyone else with an iPhone however to each other it does not work. On her phone the bubbles are still green despite the fact that we both have wifi on and iMessage on yet on mine it will be blue and say delivered but she doesnt recieve anything? However what I have noticed is that on her phone she has no other options such as the 'Send Read Receipts', 'Sent as SMS' or the 'Receive at' which from what ive tested with on my other iPhone friends do have so at first i thought that would be the problem but it can't be because like I said she has no difficulty messaging anyone else with an iPhone. (Same with FaceTime which i figured wouldnt work because they work the same way..I think?) I've tried everything and somehow it still doesnt work? Someone please help as its really starting to bug me because it keeps making me think that there is a fault in my phone. Thanks Kind Regards.


iPhone 4S, iOS 5.1
  • randers4 Level 9 (62,715 points)

    Xhenifa wrote:

     

    However what I have noticed is that on her phone she has no other options such as the 'Send Read Receipts', 'Sent as SMS' or the 'Receive at'

    If you don't see these settings, she doesn't have iMessage turned on and activated (which would explain why your attempts to iMessage her are being sent as normal SMS.

  • Xhenifa Level 1 (0 points)

    Hi randers4, thankyou for your reply but thing is she does have it on because she iMessages a friend daily and it works for them and same with me just not each other. When I have it on also it will say its delivered but she will not receive anything but her SMS still come through. If i didnt have wifi on it would fall back on SMS but seen as i do it says delivered yet she still doesnt receive it. And we have both updated to iOS 5.1. So we can't figure out who the one with the problem is. She says it is mine however I have a feeling it is hers but I don't know hence why I came here. Thanks Kind Regards.

  • randers4 Level 9 (62,715 points)

    Then there would be no reason I know of for those additional setting not to appear on her phone in Settings>Messages, which if true, would indicate there is an issue at her end.  I would have her try turning iMessage off, wait a minute or so, then turn it back on to see if that restores the additional settings and solves your messaging issue.

  • Xhenifa Level 1 (0 points)

    I have tried to explan to her that it might be her phone but she won't accept it or want's to change anything as she doesn't want it to affect her phone if she does so I can not tell you if it worked or not is there anything else that you think might be causing it. She says its because of either the carrier we are on or the reason that she has iPhone 4 and I have iPhone 4S but still it doesnt explain the fact why she can iMessage another contact who also has an iPhone fine and vise versa yet not to each other. Very confusing. Thanks.

  • randers4 Level 9 (62,715 points)

    Then there's not much you can do except continue to message each other using normal SMS.  The fact that she has an iPhone 4 doesn't matter; the settings are part of the iOS.  If she's running iOS 5 (5.1) then she should see these settings on her phone with iMessage on just like every other iPhone user.

  • Xhenifa Level 1 (0 points)

    So what you're saying is EVERY iPhone that uses iMessage should have those setting not just the On/Off slide button for iMessage like she does? Thanks.

  • randers4 Level 9 (62,715 points)

    Yep.

  • Xhenifa Level 1 (0 points)

    But how does that explain that she can message another iPhone user with just that setting? We've tried messaging same contacts and they both receive our messages e.g. I'll message friend one with iMessage on and they will receive it and reply and i receive their message then she will do the same and it works for them also but not for each other. Hmm mind boggling. Thanks.

  • randers4 Level 9 (62,715 points)

    Somehow she must have activated iMessage but didn't get the proper result reflected on her phone (which is why I suggested turning it off and then back on).