5 Replies Latest reply: Apr 29, 2012 11:13 AM by Soren Pearson
amitsharma005 Level 1 Level 1

i reinstall mac os through mac dvd after completing installation  i try to install application through application dvd but its showing error during installation. IPhoto,IDVD ,etc all these software i need to install but getting problem.Please resolve my problem.I checked my hardware test i passed .


MacBook Pro (13-inch Early 2011), Mac OS X (10.6.7)
  • Soren Pearson Level 2 Level 2

    Hi,

     

    I need more information to help solve your issue.

     

    What is the error message you are getting.

     

    Let's try this, open Disk Utility and verify your hard disk. The next thing you can try is to repair permissions.

     

    Go to Machintosh HD/Applications/Utilities/Disk Utility and click on your hard disk and click Verify Disk. It should come up with "This disk appears to be OK" Next, click Repair Permissions and let it run.

     

    Everything else seems to be working ok right?

     

    Let me know how it goes.

  • amitsharma005 Level 1 Level 1

    I am getting this msg during installation  " An unknown installation error occurred . The installation encountered an error that caused the installation to fail.Contact the software manufacturer for assistance ."I did everything which u told me .But still getting same problem.Please do needful.

  • Soren Pearson Level 2 Level 2

    Hi,

     

    Try cleaning the DVD and try again. It could be that you have a bad disc.

     

    Open the "Console" application. "Applications -> Utilities" are there any diagnostic messages or error logs, crash reports in the Console window? If a program crashes during the installation, post the error message. The first fifty lines of the crash log should suffice.

     

    I'm guessing that it could be that certificate expired so the installer package is no longer trusted. You can try setting the date on your Mac back to around the date you bought it and try the installation again. I hope this helps. If not and you may need to request a new DVD.

     

    Let me know how it goes.

  • amitsharma005 Level 1 Level 1

    I downloaded Apple Software Installer Update dmg. which i downloaded through apple website.After running this software my system asked for restart.I restarted my system and connected internet during start up .After start up i run again application dvd and this time it worked .I recovered all my softwares after updation .My dvd is in execllent condition coz i never used it before .I am thankful for your replies against my questions. In future if i get any problem i believe your team will help me again.Thanks once again.

  • Soren Pearson Level 2 Level 2

    Hi,

     

    I'm glad I could help and that the issue is solved.