They're talking nonsense. They have to provide these details. They're the ones who offer the service.
Read their FAQ/Help/Support pages or find the info in your account.
And if you use iWeb 08 then you have to publish to a folder on your desktop and use a 3rd party FTP application to upload the webpages to the server.
You'll need to use the second method shown on this page to publish to a local folder. Select this option from the iWeb File dropdown menu...
Uploading your files...
If you can't get help from your hosting service try another one!
Looks like I'm in a tennis match situation, as the ball
The new web hosting instructions refer to a recommended ftp client which does not mention macs, only ms.
I have downloaded yummy and tried to get onto the server address given by the new host b ut keep getting 'server busy'.
Apple aren't much better, when trying to get support all I get is 'We're sorry, our systems are currently unavailable.' - over and over.
Did somebody say this was easy?
Well, yes it is easy, but it depends very much on which host you have chosen to go with? Which hosting company have you got hosting with?
If you go with someone like GoDaddy or HostExcellence then it is a very easy process and you need to remember when you pick your hosting package that you pick the Linux option and NOT the Windows options or you could run into problems - iWeb works better with Linux hosting. Most hosts offer both? Which one did you pick?
You can download any ftp programme - Cyberduck is good, Yummy or Filezilla.
Also, if you have signed up for hosting then this has absolutely nothing to do with Apple. When you sign up with a host they provide you with all your details so your ftp name, useranme and password - Apple has nothing to do with this, unless of course you have only registered a domain name and have not purcahsed hosting?
Your external hosting problems have nothing to do with Apple themselves - they are not involved at all - you have used iWeb to create your site, but other than this, it is nothing to do with them - you are uploading files to another server so all the information comes from your host and NOT Apple - there is no point in contacting them as they cannot really help you, as it is not their problem and not their information that you need - all needs to come from your host.
It might pay you to actually go and purcahse hosting from a large host such as GoDaddy or HostExcellence and the process will then be easy - they give you everything that you need after sign up and they have very good customer support.
It is an easy process - pick a good host, pick the Linux hosting option, get all your details and use your selected ftp client and upload to your new server - it is as simple as that.
Their lowest priced - LInux Standard - package looks cheap but is kind of limited.
The Business and Pro packages are not really competitive due to space limitations. At this price you can get unlimited.
Why would you choose them? They are a relatively new company with no track record and they don''t seem to have been very helpful.
For a beginner, the most important consideration is the quality and speed of tech support.
Try one of these for good tech support and service...
... or try the free one if you are looking to save money.
Well, progress has been made, Yummy FTP eventually got hooked up, web site folder downloaded, WebHost got the files they wanted, then the domain registration outfit, 1&1, wouldn't let me in to change settings there, (now accessible), and mobileme support is still not available!!!!
Quite a day.
As for WebHost performance, I'll report back when all is working smoothly. The 'online chat' help was pretty good, although they seemed fixated about Apple being the 'old host'
I'm not alone though. A pals son has a professional web site that has been unavailable for 3 months, at a cost of £30/month!
The WebHost 'assistant' was emphatic that the files should be available via my 'old' hosting company, but once the 'YummyFTP' site got going the 'public file' supplied them with what they needed. Doesn't bode well re their help system knowledge.
One question. A web site produced on iWeb, and published to MMe is hosted by MMe. Correct?
The files don't need to be available via your old hosting company. All you need to do is publish to a local folder from iWeb and then upload to the 'public' folder on your server. Once you have done this, then your website should be live.
If you publish a site to MobileMe, then yes, that site will be hosted on the Apple servers which is MobileMe and these files are published to your iDisk. However, do remember that MMe will be going at the end of June, so best to move now rather than later when you are forced to and after June 30th your site will disappear if published to MobileMe with no alternative.
'The files don't need to be available via your old hosting company. All you need to do is publish to a local folder from iWeb and then upload to the 'public' folder on your server. Once you have done this, then your website should be live.'
All done now and migration is in progress.
'However, do remember that MMe will be going at the end of June, so best to move now rather than later when you are forced to and after June 30th your site will disappear if published to MobileMe with no alternative.'
Exactly why I'm going though this less than painless experience!
Looks like most of the hassles have been due to sites being used, experiencing weekend maintenance downtime.
The lesson being, do it during the week!
Thanks to all for input
Or perhaps if you had chosen another host such as HostExcellence the whole process might have been easier. You don't need to live in the US to be able to use HostExcellence and you can use it anywhere in the world, even the UK. I use HostExellence myself and everything is extremely easy and I have even used GoDaddy in the past and the same can be said for them too.
Just becasue you live in the UK, it does not mean that you need to use a UK host.