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iPhone 4: lost contacts! Restore from Backup only works for 30 seconds after restore job, then contacts disappear!

The last time I backed my phone up, my contacts disappeard. So I went back in and "restored from backup." When the restore job finished, I opened up my "recent calls" and the names of my recent callers appeared for about 30 seconds and then they turned back into phone numbers. No contacts appear in my contact list.


I called apple-care and all they're interested in is trying to get me to give them money.


I tried free support from this website but the person on the other end was clueless...utterly clueless....did not even understand what I meant when I uttered the phrase "restore from backup." I had to take him through the process I had just gone through step by painstaking step, and all he could do was ask me why I didn't have my contacts.


Is there anyone here whocan help with this?


PLEASE...help me.

Posted on Apr 28, 2012 5:49 PM

Reply
49 replies

May 21, 2013 1:46 PM in response to KiltedTim

Actually, this fix only works if you have been syncing your contacts. If you hadn't, there would be no way of "Restoring" them. I lost my contacts through a third party program, Neat Receipts. I wasn't using my phone in a way that the manufacture wasn't intending. In fact, it wasn't my phone, or Apple at all. Obviously there are other ways in which contacts have been inadvertently deleted, but the fact remains, "$hi# happens." When it does, its nice to have a way to fix the problem.

May 21, 2013 2:04 PM in response to Azkin13

Try going back to the beginning of the thread:


http://support.apple.com/kb/HT4946


iTunes will back up the following information

Contacts* and Contact Favorites (regularly sync contacts to a computer or cloud service such as iCloud to back them up).

* Your contacts are part of the backup to preserve recent calls and favorites lists. Back up your contacts to a supported personal information manager (PIM), iCloud, or another cloud-based service to avoid any potential contact data loss.

May 21, 2013 2:09 PM in response to getreed

Hi getreed,


All my contacts are there in the back up but I don't want to re-install all the other stuff, just the contacts, Apple don't help in this which they should. Why should users have to use third party paid for or not solutions to do this? Apple should offer this as a standard free solution in my opinion via iTunes. Regards, Az

May 21, 2013 2:25 PM in response to Azkin13

Az,


Not sure where the hostility is coming from, this is a discussion forum and your posting isn't outside the relm of what has brought us here in the first place. I can't think of a way to restore just the contacts. Im not sure Apple knew (or knows) the extent of the problem with people losing their contacts. It would be nice to have an easier fix than the one I have outlined above. I'd have been lost if I couldn't restore my contacts. I agree with you, I do believe there should be an easier way of doing this and would love to see a better solution.


Good luck, and don't let the actions of a few discourage you from using this discussion board. I have no Affiliation with Apple at all, but can say, have gotten a great deal of help from posters.


Reed

iPhone 4: lost contacts! Restore from Backup only works for 30 seconds after restore job, then contacts disappear!

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