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I am having trouble accessing FaceTime and messages on my iPad 2. I put in my apple ID and it goes to verifying and then jumps back to ID and password page. This is really frustrating.

I am having a real problem accessing FaceTime and messaging on my iPad 2. I enter my apple ID and password, which I know is correct, and it flicks over to verifying and then flicks back to the Apple ID and password page. It keeps on going and going like that. I have been into settings and the something happens. I got my iPad at Christmas but have had to replace the iPad as there was a problem with the home key. I have had the problem with both iPads. would love to sort out this problem. Can anyone help?

Posted on Apr 28, 2012 5:36 PM

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8 replies

Apr 29, 2012 2:57 AM in response to Normyoz

If <alanfromnewtownards> fix fails to address the issue - turn off iMessage and Facetime in Settings. Settings\iMessage, and Settings\facetime.

Sync by cable to iTunes.

Leave cable connected, open Settings\iCloud and ensure at least Mail is on and dsplays your Apple iD email - then turn iMessage and Facetime back on. Ensure that in the ISettings...\iMessage...\Facetime page that the Receive at field and Receive video calls at email address is the same address as your Apple I.D.

Resync when finished.


If still having problems with Facetime then check that the required port is open - allowing traffic in your router.

http://support.apple.com/kb/TS1629

In some cases you may need to turn on Port forwarding and open the port manually to allow traffic through. See your router documentation for details.

If having problems verifying, open iTunes store App on your pad. at bottom of page, click on your ID and sign in. Go to your Account details (re-veryfying and answering security questions may be required to do this) - check all details are correct.

Finally right click your device icon in iTunes and select Reset warnings. resync when finished.

Ct

I am having trouble accessing FaceTime and messages on my iPad 2. I put in my apple ID and it goes to verifying and then jumps back to ID and password page. This is really frustrating.

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